And that is the specialty of CommandCenter.

Capabilities of CommandCenter 

1. Workflow rules is a field-based simple automation that help automate and track simple business workflows.
   
   For example: You can write a Workflow rule to send a reminder email to the customer when the due date of a license subscription is near. This is a single activity that needs to be automated based on an event captured in the field dedicated for due date. 
   
   Or take another one for example where you’d need internal actions: After a deal is closed, a task is created to the sales team to  initiate the documentation process.
   
   
2. Approval Process help seek and provide approvals automatically based on the records’ qualification.
   Say, for all deals with discount percentage more than 50, needs to be sent for approval from the sales manager.
3. Review Process helps review the  integrity and authenticity of the data that enters your CRM database. Automation here means enforcing newly created records for the reviewers’ perusal before that data enter your system and processes.
   
4. Cadences help run drip campaigns based on the response and behavior your consumer exhibits during the nurturing phase. It is the only automation in Zoho CRM that shares the theme of CommandCenter: event-based sequential executions, with difference lying in its scope—Cadences executes only correspondences, while CommandCenter lets you execute all kinds of actions.
   
   A good example for automation using Cadences: Say, you want to amend lead follow-up sequences to those customers that have abandoned the cart.
   
5. Kiosk helps CRM users access and interact with data from across the CRM system. The automation is based on the data relationship and it is user-centric automation helping in productivity.
   
6. Blueprint is a compliance and governance management tool that enforces pauses and mandates actions to proceed the laid process.
   
7. CommandCenter is the tool that help build and manage customer journey across the pipeline, process, and therefore across the modules, tools, and applications.
   

1. Workflow rules to accomplish executions for customer as well as internal operations
   
2. Approval process, Kiosk, Review Process, and Blueprint for internal operations
   
3. Cadences and CommandCenter serve exclusively for your customers.
   

When can you use CommandCenter for your business

1. Have multiple stages to achieve an objective. They might also use the same stages to measure milestones in their customers’ journeys
   
2. Gets event signals from customers as well as the business
   
3. Deals with data from, through and to various touchpoints, tools, processes, and applications ( from Zoho’s ecosystem and other third-party vendors)
   
4. Requires actions and executions to internal users and customers
   
5. Has multiple end stages
   
6. Has a steady progression
   
7. Spans through various data components, modules, or applications
   
8. Can be illustrated as a flowchart
   
9. Needs end-to-end orchestration with no manual interventions or nudges