CommandCenter vs. other apps | Online Help - Zoho CRM

Difference between CommandCenter, Blueprint, Orchestly, and Zoho Flow

This document will explain the difference between different Zoho applications that are used to build and manage business processes.

Comparison metric

CommandCenter

Blueprint

Orchestly

Flow

What does it let you do?

Build a journey in CRM to get an in-depth understanding of the lifecycle of various business entities (eg. products, employees, customers, students, vendors etc.). It then lets you to automate this journey with the help of different actions. 

Implement guided methods in CRM to bring uniformity in the way different business processes are performed across the organization and teams.

Introduce process compliance outside CRM to guide users to perform tasks in a step-by-step manner. 

Interconnect myriad apps and services used for a business and trigger information across applications based on pre-determined actions.

Examples of usage 

Build customer lifecycle, sales journey, manufacturing process from concept to delivery. 

Create a Lead nurturing process, deal closure process, call script for sales or support teams.

Design Onboarding processes, Vendor management, Loan approval guideline, patient admission protocol 

Connect processes that use different web apps such as ActiveCampaign, Active Trail, Beanstalk etc.

Connectivity with other apps and services

Yes

No

No

Yes

Transition from one stage or state to another 

Automatic and Manual

Manual

Manual

Automatic

Record entry into the process

 

 

 

 

Anytime from anywhere 

At creation and edit of a record

At creation and edit of a record

New record entry at every point

Processes in which a record can be present at a given time

Multiple processes 

Single process 

Multiple processes

NA

(Flow doesn't involve any process, it is a set of automatic actions and a record can have multiple automations configured on it) 

Automated actions

Instant, scheduled, and recurring

Instant

Instant

Instant and scheduled


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