CommandCenter vs. other apps | Online Help - Zoho CRM

Difference between CommandCenter, Blueprint, Orchestly, and Zoho Flow

This document will explain the difference between different Zoho applications that are used to build and manage business processes.

Comparison metric

CommandCenter

Blueprint

Orchestly

Flow

What does it let you do?

Build a journey in CRM to get an in-depth understanding of the lifecycle of various business entities (eg. products, employees, customers, students, vendors etc.). It then lets you to automate this journey with the help of different actions. 

Implement guided methods in CRM to bring uniformity in the way different business processes are performed across the organization and teams.

Introduce process compliance outside CRM to guide users to perform tasks in a step-by-step manner. 

Interconnect myriad apps and services used for a business and trigger information across applications based on pre-determined actions.

Examples of usage 

Build customer lifecycle, sales journey, manufacturing process from concept to delivery. 

Create a Lead nurturing process, deal closure process, call script for sales or support teams.

Design Onboarding processes, Vendor management, Loan approval guideline, patient admission protocol 

Connect processes that use different web apps such as ActiveCampaign, Active Trail, Beanstalk etc.

Connectivity with other apps and services

Yes

No

No

Yes

Transition from one stage or state to another 

Automatic and Manual

Manual

Manual

Automatic

Record entry into the process

 

 

 

 

Anytime from anywhere 

At creation and edit of a record

At creation and edit of a record

New record entry at every point

Processes in which a record can be present at a given time

Multiple processes 

Single process 

Multiple processes

NA

(Flow doesn't involve any process, it is a set of automatic actions and a record can have multiple automations configured on it) 

Automated actions

Instant, scheduled, and recurring

Instant

Instant

Instant and scheduled


SEE ALSO

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • FAQs: CommandCenter

                                                                                                                1. What is CommandCenter? CommandCenter is a process management tool that lets you build journeys for different business entities such as customers, products, and services. Building journeys allow you to visualize the entire path of an entity and ...
                                                                                                              • Blueprint: Sample Process Flow

                                                                                                                Sample Process Flows In the following slide deck, you will find sample process flows for business from various sectors such as Education, Real Estate, Insurance, Banking and Finance. These are generic process flows meant to give you the perspective ...
                                                                                                              • FAQs: Blueprint

                                                                                                                What is a Blueprint and how it is useful for my business? Blueprint in Zoho CRM is a sophisticated tool designed to digitally replicate and streamline a business's offline processes within the CRM software. It's particularly beneficial for companies ...
                                                                                                              • Executing a Blueprint

                                                                                                                Access My Blueprint Records Once the Blueprint has been configured, records meeting the process criteria will enter the process and the Transition Owners mentioned in the Blueprint will be able to execute their respective Transitions. In order to ...
                                                                                                              • Designing a Blueprint

                                                                                                                Building a process is largely a 3-step procedure. Enter Basic Info: Specify the module, layout, and field for which the process should be created. Define the Process Flow: In the Blueprint Editor, define the process flow right from the Starting or ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources