Microsoft Sentiment Analysis for Zoho CRM
The Microsoft Sentiment Analysis extension for Zoho CRM analyzes and scores the sentiments of each customer's comments, helping salespeople know whether the client is happy or sad throughout the engagement. This feature evaluates text and returns sentiment scores for the comment, making it ideal for detecting positive and negative sentiment in customer reviews, social media comments, discussion forums, and more.
Note: Please note that the Microsoft Sentiment Analysis extension for Zoho CRM is available in US, EU, CN, IN, CA, and JP datacenters.Installing the extension
You can install the Microsoft Sentiment Analysis extension either from Zoho Marketplace or from within your Zoho CRM account as follows:
- Go to Setup > Marketplace > All. The installed extensions will all be listed here.
Click All Extensions to view the extensions supported by your CRM edition. - Under All Extensions, browse for and click Microsoft Sentiment Analysis.
The details about the extension will be available. - Click Install.
- Agree to the terms of service and click Install.
- Choose one of the following, then click Confirm:
- Install for admins only - The extension will only be installed in CRM for users with the administrator profile.
- Install for all users - The extension will be installed in CRM for all users.
- Choose profiles - The extension will be installed in CRM for manually chosen users. Choose this option, click Confirm, then select the desired profiles.
The extension will be installed automatically for the specified users. - In the pop-up, click Authorize.
- Sign in with your Microsoft credentials, and click Finish.
Note:
- If you skip this step, you can authorize it later from your Setup page in Zoho CRM. To do so, go to Setup > Marketplace > All. Find the Microsoft Sentiment Analysis extension and click Configure.
- The extension only works when authorized with Global Admin Microsoft account.
Configuring extension settings
Once the extension is installed and authorized, you will be redirected to the Configuration Settings page.
- Select your Subscription Name.
- Select the desired Cognitive Service from the drop-down.
- Click Save.
Once configured, you can access the extension in the Cases module of Zoho CRM.
Getting sentiment scores
All types of comments and feedback from the customers will be added as separate cases in the Cases module in Zoho CRM.
To get sentiment scores:
- Go to the Cases module.
- Open the desired record.
Under Description Information, the comments from the customer will be displayed.
Under Sentiment, the nature of the comment will be shown.
Under Sentiment Score, the comment will be rated and given a numerical score.
Uninstalling the extension
To uninstall the extension:
- Go to Setup > Marketplace > All. The installed extensions will all be listed here. Under All Extensions, you can view all the extensions supported in your CRM.
- Browse for Microsoft Sentiment Analysis and click the corresponding Uninstall link.
- Click Ok to confirm and uninstall the extension.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
How Zoho CRM can help service providers
Maintaining customer relationships is as important to a service-based business as it is to any other company. Service providers are very reliant on satisfied customers and their recommendations, as word of mouth creates more business opportunities. ...Microsoft QnA Maker for Zoho CRM
The Microsoft QnA Maker extension for Zoho CRM lets you access AI bots in Zoho CRM that can answer your queries. Any bots created in your Microsoft cognitive services can be linked with Zoho CRM with an API call. Note: Please note that the Microsoft ...Email Sentiment Analysis
Sales team receive hundreds of emails every day but the ones that have a negative tone usually require an immediate attention over the others. But to identify the emails that need to be prioritized or require immediate attention, a rep has to leaf ...Cohort Analysis
Some of the options mentioned in this document are being released in a phased manner and may only be available to specific users. What is cohort analysis? Cohorts are groups of users, customers, or data that share similar characteristics at any given ...Deleting the Zoho CRM organization
Any circumstance that prompts you to discontinue Zoho CRM service or delete an unused account you can delete the CRM organization. Similarly, if an employee is no longer using the org CRM account you can either deactivate or delete it. Points to note ...
New to Zoho LandingPage?
Zoho LandingPage Resources