Google Drive Extension - Online Help - Zoho CRM

Google Drive

Google Drive Extension for Zoho CRM allows your sales people to sync, share, access and manage files associated with records through Google Drive right within your CRM account. All attachments from your respective CRM records will be synced and stored in to your associated Google Drive account.

Note
  • Only administrators can install this extension.
  • Users with a trial or paid Google Drive can use this extension.

Install Google Drive

You can either go to the Zoho Marketplace and install the Google Drive extension or log in to your Zoho CRM account and install.

To install Google Drive extension
  1. Go to Setup > Marketplace > All.
    All the installed extensions will be listed. Under All Extensions you can view all the extensions supported in CRM.
  2. Click All Extensions, browse through for Google Drive and click it.
  3. Click InstallNow.
  4. In the following screen, agree to the terms of service and click Install.



  5. Choose to which users you want to install the extension.
    1. Install for admin only - The extension will be installed in CRM for only the users with the administrator profile.
    2. Install for all users - The extension will be installed in CRM for all the users. Users need to have a Google Drive account to use this feature.
    3. Choose profiles - The extension will be installed for all the CRM users. Choose this option, click Continue and then select the profile.
      The extension will be automatically installed for the specified users. After installation, you need to authorize your account using your Google Drive login credentials.



  6. Click Authorize.
    If you skip this step, you can later authorize from Settings > Setup > Marketplace > All.
    In the Google Drive extension details page, you can click Authorize.



  7. In the pop-up, specify your Google Drive account credentials and click SignIn.
  8. Grant access to Zoho CRM to sync with Google Drive, so that you can upload and share files inside your CRM to your Google Drive account.
    The account will be authorized and the extension will be activated.

 Share files from Google Drive to Zoho CRM

You can view, share and upload files directly within your CRM account using the Google Drive extension. For example, whenever you create a contact or a lead in Zoho CRM, a folder will be automatically created inside your Google Drive account. You can then upload files to this folder and it will be listed under the related lists of your record.

To share files from Zoho CRM to My Drive 
  1. Click LeadsAccountsContacts, or Deals modules.
  2. Click on a record to which you want to add or share documents.
  3. In the record's details page, click Add File to Google Drive.

  4. A root folder "Zoho CRM" will be created automatically under My Drive. Your files will be added to that folder in your Google Drive account.

  5. You can also share the root folder with others along with permissions.



To share files from Zoho CRM to Team Drive
  1. Click LeadsAccountsContacts, or Deals modules.
  2. Click on a record to which you want to add or share documents.
  3. In the record's details page, click Add File to Google Drive.

  4. The first folder present in Team Drive will be considered automatically as the root folder. Your files will be added to that folder in your Google Drive account.

  5. You can also share the root folder with the team members along with permissions.


View files associated to a record

To view files associated to a record
  1. Click the LeadsAccountsContacts, or Deals modules.
  2. Click on a record and go to the Google Drive related list.
    You can view the files uploaded to that particular record.

Uninstall Google Drive

When you wish to uninstall Google Drive extension, please note that all the data will be deleted on uninstalling and cannot be recovered.

To uninstall Google Drive extension
  1. Go to Setup > Marketplace > All.
    All the installed extensions are listed. Under All Extensions you can view all the extensions supported in CRM.
  2. Browse for Google Drive and click the corresponding Uninstall link.



  3. Click Ok to confirm.
    All the data related to Google Drive will be deleted.

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