Avaya Cloud Office cloud phone service harnesses the power of internet to form a suite of business communication features on a cloud-based phone system. You can manage calls, host audio and video conferences, setup call routing and more - from any device. Once you integrate Avaya Cloud Office with Zoho PhoneBridge, you can do the following.
Once you have enabled the Avaya Cloud Office integration, you will be prompted to log in to your Avaya Cloud Office account from Zoho PhoneBridge.
Once you have enabled Avaya Cloud Office in Zoho PhoneBridge and logged in to your Avaya Cloud Office account in Zoho PhoneBridge as well as the Avaya Cloud Office softphone, you are ready to use this Avaya Cloud Office integration.You can receive incoming calls, initiate outgoing calls and add follow-up activities from Zoho PhoneBridge.
When you receive an incoming call from a CRM contact via Avaya Cloud Office, you can see a Business Card view of the contact.
At the end of the call, the follow-up options on the Call Ended window lets you add calls and assign tasks to your contact.
When an outgoing call is initiated to a contact in Zoho PhoneBridge, the call is made via Avaya Cloud Office.
At the end of every call via Avaya Cloud Office, you can do any or all of the following activities from the Call Ended window in Zoho PhoneBridge. These would automatically be associated to the respective record.
Calls made, received, missed and unanswered in Zoho PhoneBridge via Avaya Cloud Office are automatically logged in the Calls module.
Browser calling for Avaya Cloud Office allows you to make calls directly from CRM without having to toggle between your CRM account and Avaya Cloud Office. WebRTC plugins are installed to give hassle-free browser calling and a real-time communication will be established with the end user.
You need to choose the Browser option from the call preferences pop-up to make calls through your browser. You can also save your preferences along with the outbound Caller ID of the recipient, so that you can easily identify your callers to your Avaya Cloud Office numbers while making outbound calls.
You can now make calls directly from your browser without having to use a softphone. This also allows you to directly attend the incoming calls within your CRM.
The Avaya Cloud Office Integration can be disabled at any time. Only the Administrator of a Zoho PhoneBridge account can disable the integration.
Browser calling for Avaya Cloud Office allows users to make calls directly from your CRM without having to toggle between the CRM account and Avaya Cloud Office software. WebRTC plugins are installed to give hassle-free browser calling and a real-time communication with the end user.
Let’s take a look at the following network connectivity components that are required to be included in the user network.
Firewall includes a Wide-Area Network interface such as a DSL, Ethernet or a cable modem. Firewall configuration allows outgoing TCP and UDP port control to the public Internet from the browser that uses the Avaya Cloud Office client. It also enables the opening of ports so that the client server has time to exchange information with the remote server.
Router provides routing, traffic directing, packet forwarding and also provides support for ping and traceroute ICMP, bandwidth management, packet prioritization and smart packet inspection.
Firewall access ensures that the outbound and inbound firewall port is opened between the internal user network and the ISP WAN for the applications such as, Call control, RTP media, telephone provisioning and registration, and Auxiliary services. This firewall access allows the call control and media path connectivity.
WebRTC helps realtime multimedia applications to function without any installation of additional extensions, or plugins. It enables Real Time Communication to the end user independent of the browser being used. The following are the ports to be opened before enabling the browser option under Avaya Cloud Office call preferences.
Traffic Type | Protocols | Source Port Number | Destination Port Number |
Signaling and (secured) Media (WebRTC) | HTTP/TLS/TCP, STUN/UDP | 5060, 6182, 8080, 8083 | 5060, 6182, 8080, 8083 |
For more information on Avaya Cloud Office network requirements, click here.
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