Integrating IKonTel | Online Help - Zoho CRM

123 IVR by iKonTel

123 IVR is a customisable and scalable telephony platform that can be used to simplify the art of cloud telephony for your business. With iKonTel integration, you can manage all your incoming and outgoing calls inside CRM, and also set automatic reminders for the calls to be made.

Setup integration

To setup the integration,

  1. Go to Setup > Channels > Telephony.
  2. Choose iKonTel from the PhoneBridge Marketplace.
  3. Click Integrate.
  4. Now click Get it now.

Using iKonTel integration

Once the integration set up is complete, you can make and recieve calls via iKontel inside your CRM. Also, calls will be automatically logged in your CRM account in the Cals module. Click here for more details.


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