Yes, you can select the trigger based on email status. Triggers can be set for:
Outgoing emails: Sent, opened, clicked, bounced, not opened, opened but not replied, not replied, unsubscribed
Incoming email: Received
You can also enter a criteria to select the trigger on specific emails. For example, if the prospect clicks on a link in your registration email, they will be added to a journey.
Similarly, triggers can be initiated based on responses received to emails, chats, calls, tickets, and campaigns.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.
Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.
Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.
Make the most of Zoho CRM with these useful tips.