Can I push prospects onto a journey based on their email response | CRM FAQs

Can I automatically push the prospect onto a journey based on their response to an email?

Yes, you can select the trigger based on email status. Triggers can be set for:

  • Outgoing emails: Sent, opened, clicked, bounced, not opened, opened but not replied, not replied, unsubscribed

  • Incoming email: Received

You can also enter a criteria to select the trigger on specific emails. For example, if the prospect clicks on a link in your registration email, they will be added to a journey.


Similarly, triggers can be initiated based on responses received to emails, chats, calls, tickets, and campaigns. 

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