Yes, you can select the trigger based on email status. Triggers can be set for:
Outgoing emails: Sent, opened, clicked, bounced, not opened, opened but not replied, not replied, unsubscribed
Incoming email: Received
You can also enter a criteria to select the trigger on specific emails. For example, if the prospect clicks on a link in your registration email, they will be added to a journey.
Similarly, triggers can be initiated based on responses received to emails, chats, calls, tickets, and campaigns.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
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