I am not able to make an outbound call via RingCentral in Zoho CRM. Why?

I am not able to make an outbound call via RingCentral in Zoho CRM. Why?

The reasons why you may not be able to make an outbound call in Zoho CRM may be these:

  1. You may have logged into RingCentral softphone on multiple devices.
    In this case, log out of your softphone(s), de-authorize the PC name for the primary and secondary PC names, and log back into the softphone on the primary digital line device.
    This is a limitation on RingCentral’s front when it comes to third party integrations.
  2. You may NOT have logged into the softphone on the device associated with the primary digital line. 
    In this case, please log into the softphone on the device associated with the primary digital line and try click-to-call. 


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