When I click to make an outgoing call from Zoho CRM, the RingCentral softphone shows an Incoming call. Why?

When I click to make an outgoing call from Zoho CRM, the RingCentral softphone shows an Incoming call. Why?

RingCentral is an agent through which calls are made and received. So when you click on call to make an outgoing call from Zoho CRM, the call is first made to the softphone and then to the destination number. Hence the softphone shows this call as an Incoming call.



You must click Answer in the softphone after which the call is placed to the destination number.

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