FAQs on Customization | Online Help - Zoho CRM

What is the maximum number of contacts that can be associated with an Account for mail merge to work?

Mail merge helps you create personalized documents by creating a template that contains the variables (merge fields) which incorporate values from a record. For example, you can place a merge field in an email template to retrieve the customer's name instead of a generic term.

You can associate up to 100 contacts with an account to use mail merge. For example, if you have 130 contacts associated with one Account record, mail merge will only work for the first 100 contacts.

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