When an email sent through Zoho Mail is opened by a customer, it doesn't always show a notification in the SalesSignals feed. Why?

When an email sent through Zoho Mail is opened by a customer, it doesn't always show a notification in the SalesSignals feed. Why?

You can only track email notifications in SalesSignals for your own records. Ensure that you have sent emails to  your own records after you've enabled email insights. You will be notified immediately. Read more about enabling email insights here.

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