Why was an email received via BCC Dropbox not associated to the deal | CRM FAQs

Why was an email received via BCC Dropbox not associated to the deal?

A BCC Dropbox email is always associated with most recently modified deal that does not have probability value as "0" in its current stage. If the probability is zero then two possibilities are there:
  1. the email will be associated with the next recently modified deal whose probability is not zero.
  2. if no deals are available or all deals have zero probability, then the email will be associated with the contact. 
For example, if a deal is "budget approval stage" that has a probability value as "0", then any email received via BCC Dropbox will not be associated with it. In case the particular contact has Deal 2 which was recently modified and doesn't have "0" as the probability value, then the email will be associated with Deal 2. If no deals are available the email will be automatically associated with the contact. 

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