FAQs on Telephony | Online Help - Zoho CRM

Do I have to pay an additional fee for the PhoneBridge feature?

No, you don't have to pay an additional fee for the PhoneBridge feature in CRM. The PhoneBridge feature enables you to integrate CRM with a PBX client and is available for all the paid editions. Before you start using PhoneBridge, it must be enabled from your Zoho CRM account.
To enable PhoneBridge:
  1. Navigate to Setup > Channels > Telephony.
  2. Click Enable PhoneBridge.
If you try to integrate your PBX system without enabling Phonebridge in Zoho CRM, you will see the error message: ' Admin has not enabled Telephony in Zoho'.

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