An invoice is a bill issued by a vendor to a customer with the goods or services they ordered. It usually contains the purchase order reference number, date, billing address, shipping address, terms of payment, and line items (products or services) with quantities and prices for each.
You can create an invoice in CRM by either cloning an existing invoice or filling in the details in the invoice creation form.
To create an invoice manually
1. Click the (+) Create Invoice icon in the Invoices module.
2. Enter the invoice details in the Create Invoice page.
3. Click Add Line Item in the Product Details section.
Note that you can add up to 200 line items to an invoice.
4. Once you have added all the product lines, click Add Products to add them to the invoice.
5. Click Save.
To clone an invoice
1. Click on the invoice that you want clone on the Invoices tab.
2. Click the More (... ) icon on the Invoices Details page and select Clone from the dropdown menu.
3. Modify the required details in the Clone Invoice page.
4. Click Save.
You can also convert a quote or sales order directly into an invoice by clicking on the Convert button in the quotes or sales order record details page.
Once you have created the invoice, you can either export it to PDF or share it via email.
How can we add our own invoice number in the Invoices?
You can add your invoice number by creating your own auto number field and hiding the existing Invoice Number field. You can then use this custom field in the invoice template to display the custom Invoice number. See Also Inventory Templates.
To create auto number field
- Log in to Zoho CRM with Administrator privileges.
- Click Setup > Customization > Modules and Fields.
- Select the desired module from the drop-down list.
- In the List of Fields page, click + Create and Edit Fields.
- In the New Custom Field page, do the following:
- In the Select Field Type section, select the Auto Number.
- In Provide Field Details section, enter the field related details.
You can create the fields for the existing records also.
- Click Save.
Note: You must create a field with a unique name.
To hide fields
- Log in to Zoho CRM with Administrator privileges.
- Click Setup > Customization > Modules and Fields.
- Select the Module from the drop-down list.
- In the Page Layout page, drag and drop the fields to the List of Removed Fields section.
- Click Save.
Why is the Grand Total field in an Inventory template not showing the values from the record?
Merge fields are used when the value for a particular field keeps changing. The Grand Total field is a system-defined field that displays data based on the value of the merge field in a record. If the value is not being successfully retrieved despite appearing in the record, ensure that the module does not have a custom field with the same name 'Grand Total'.