How can I check the email statistics of sent mass emails? | Zoho CRM FAQ

How can I check the email statistics of sent mass emails?

Every mass email that is sent can be viewed on the Sent tab with its performance statistics.

The Email Details contain information like the recipient addresses, template used, and the sender details. The Email Statistics contain the following insights in a flow chart:
  1. The total number of emails sent.
  1. The number of emails that were:
  1. Bounced: Emails may be bounced because the recipient's address was not valid or the email limit for the day was reached. To learn more about email bounces, refer to this help doc.
  1. Delivered to the recipient email address.
  1. Opened by the recipient.
  1. Unopened by the recipient.
  1. Clicked by the recipient.
  1. Not clicked by the recipient.
Click on an individual metric to open a list of the recipients who that metric applies to. For more information about sent email statistics, refer to this help doc.

To check email statistics of a sent email
  1. Go to the module which contains the sent email and click Actions and then Mass Email.
  2. Click the Sent tab and select the sent email you want to see the stats for.
Both the details and statistics for the email will be displayed.

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