What are mass emails used for? | Zoho CRM FAQ

What are mass emails used for?

Mass emails allow you to send one message to a group of prospects or customers at the same time. For example, you can send announcements, newsletters, or transactional emails to prospects, or send follow-up emails to customers whose deals are in review.

To send mass emails
  1. Go to the module which contains the records you want to send mass emails to.
  2. Navigate to Actions > Mass Email > + Create Mass Email.
  3. In the New Mass Email page, enter the email details in the To, Template, From, Send Options, Follow-up Action, and Follow-up Emails fields.
  4. Click Send.

For more information about sending mass email, refer to this help doc.

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