I am unable to view the records submitted via the web form. What could be the possible reasons?

I am unable to view the records submitted via the web form. What could be the possible reasons?

If you are not able to view the records submitted via web form, please check the following:

  • Use of HTTP - If you are using HTTP in your web form HTML codes, you need to change it to HTTPS. See Also Only HTTPS Support in Web Forms
  • Removing default hidden fields - When the HTML code is generated for the web form, by default, there are certain system generated hidden fields in the HTML code. If you remove these Zoho defined hidden fields, the web form will not work. Here is the code snippet that should not be removed from you web form code.
  • <input type='hidden' name='xnQsjsdp' value=sample value>
  • <input type='hidden' name='xmIwtLD' value=sample value>
  • <input type='hidden' name='actionType' value=sample value>
  • Changes in the script - The third-party site on which you embed the Zoho CRM web form, may convert some special characters provided in the web form.
  • Unapproved Records - Check if the records are pending for your approval. You can view the list of records pending for your approval from the Approve Leads/Contacts/Cases feature. See AlsoApprove Leads
  • Permission to View Records - The records will be visible to you, only if you have permission to see those records. For instance, the leads generated through web forms are assigned to user A. You will not be able to view those leads if you do not have the access to view the user A's records.
  • Incorrect Domain Name - Make sure that the domain name that you specified is correct. If the domain name does not match with the URL where the web form is hosted, then the information will not be captured. Alternatively, you can enter [ * ] in the Domain Name field to capture from other / multiple domains.
  • Inactive web form - Check if the web form that you are using is active.


Related Topics
Approve Leads
Create Web Forms

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us:  support@zohoforms.com


                            




                          

                        Zoho Marketing Automation

                          Zoho Sheet Resources

                           




                              Zoho Forms Resources


                                Secure your business
                                communication with Zoho Mail


                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times


                                  Carry your calendar with you
                                  Anytime, anywhere




                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now


                                              Zoho SalesIQ Resources



                                                  Zoho TeamInbox Resources



                                                          Zoho DataPrep Resources



                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW


                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now











                                                                                    • Related Articles

                                                                                    • Webform Analytics

                                                                                      Web forms are the most common tool used by organizations for lead generation. As the lead submits the form their information is captured in CRM from where the reps take it up for the further follow-ups and nurturing processes. Read more about ...
                                                                                    • FAQs on web forms

                                                                                      1. What is a web form? Web forms simplify the process of capturing visitors or users information from your website into your CRM system. They are designed to automate the importing of data from websites into Zoho CRM. Non-technical users find it easy ...
                                                                                    • How do I approve leads that come in through the web form?

                                                                                      Web forms have an option to enable manual approval of records. When this option is enabled, records that come in through web forms are not added directly to the modules. They need to be approved first for other users to access the records. To approve ...
                                                                                    • Setting up Web Forms

                                                                                      Creating a web form involves three steps:  Building the form  - Drag and drop fields to build a form and format it easily with the WYSIWYG editor.  Specifying the form details  - Add details such as form name, landing page URL (where the visitor ...
                                                                                    • Approving Records

                                                                                      The import feature and Web forms have an option to enable manual approval of records. When this option is enabled, records imported or gathered through web forms are not added directly to the modules. They need to be approved first for other users to ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace

                                                                                      Resources

                                                                                      Videos

                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                      eBooks

                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                      Webinars

                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                        Zoho Show Resources