The purchase details are displayed but the segmentation label is not updated?
The purchase date, count, and amount of a record will be updated once a purchase is made or values are entered into the respective fields manually or through automation. However, the RFM scoring and label will be updated every 24 hours from the time you published the segmentation.
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Related Articles
Segmentation
Customer segmentation is the process of categorizing customers based on common characteristics such as their region, industry, product preference, or revenue generated. It is a powerful technique that helps companies better address their customers' ...Where can I see the segmentation history of a record?
Once you create a segmentation, a section called Segmentation will be added to the record detail page. Here, you can view the complete details of the customer's purchase such as their previous score, the monetary value, when they purchased, number of ...Can segmentation values be viewed in Zoho Campaigns and Zoho MarketingHub?
Yes, the segmentation results, i.e., recency, frequency, and monetary values for each contact, will be displayed in the Zoho Campaigns and MarketingHub platforms only if these platforms are integrated with the CRM account.How can I set the score for each label?
There are two ways segmentation scoring can be done: Manual Automatic (available only in the Ultimate edition) The segmentation score is set in a range of 1-5 by default. You can adjust the score range by moving the slider to the desired position ...Can I replace the value in a segmentation label manually?
No, you cannot edit the label. It is a system-generated label that is calculated based on the scores and the criteria configured by the admin. Read more about creating labels.