Purchase details displayed but the segmentation label is not updated | CRM FAQs

The purchase details are displayed but the segmentation label is not updated?

The purchase date, count, and amount of a record will be updated once a purchase is made or values are entered into the respective fields manually or through automation. However, the RFM scoring and label will be updated every 24 hours from the time you published the segmentation.

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                                                        • Can segmentation values be viewed in Zoho Campaigns and Zoho MarketingHub?

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                                                        • Can I replace the value in a segmentation label manually?

                                                          No, you cannot edit the label. It is a system-generated label that is calculated based on the scores and the criteria configured by the admin. Read more about creating labels.

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