The Professional edition now supports a broader set of Zia capabilities, enabling teams to bring AI into more of their everyday CRM work. From writing assistance and summaries to setup support, predictions, and recommendations, Zia can now assist across a wider range of workflows directly within the Professional edition.

With this support, Professional edition users can:

• Get help with everyday CRM tasks such as writing assistance, record and conversation summaries, email intelligence, and Ask Zia.

• Set up and manage CRM faster using Zia assisted module creation, workflow creation, and formula generation.
• Predict outcomes and receive smart recommendations using Prediction and Recommendation builders.

• Use extended AI capabilities such as data enrichment, presentations, vision, etc.
  

Below is the complete list of Zia features supported in the Professional edition.

That’s all for now. Additional Zia capabilities will be supported in lower editions and shared here as they roll out.

Let us know your feedback in the comments.

Resources: Zia | Zoho CRM Help Documentations, CRM Complete Feature List, Zia Ready Reckoner

Thanks,

Nizamuddin