Business Hours

Business Hours

Define the business hours and various shift hours of your organization




Help guide
  1. Manage Business Hours
  2. Create Shift Hours
  3. Add Holidays for Different Shifts



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                                                                                    • Related Articles

                                                                                    • Manage Business Hours

                                                                                      Business Hours defines the working hours of an organization and is typically based on the company's location. However, if your organization has offices in different countries the business hours followed at the headquarters may not comply with the ...
                                                                                    • What happens if the shift hour falls outside the organizations business hours?

                                                                                      Yes, whenever you make changes to the business hours you will be alerted if any shift hours fall outside of the new business hours. You will not be allowed to save the new business hours unless the shift hours are altered accordingly.  Note: The ...
                                                                                    • What are custom business hours and how do I set them?

                                                                                      Zoho CRM provides a list of default business hours that you can set for your organization, for example 24 hours x 7 days and 24 hours x 5 days. However, if your organization's working hours differ from the default business hours, you can set custom ...
                                                                                    • Why should I create break hours and how are they assigned to users?

                                                                                      Break hours indicate when a user will be unavailable during their shift time. For example, if a user's shift time is from 8:00 am to 5:00 pm, and their break hours are from 11:30 am to 12:00 pm and 3:30 pm to 4:00 pm. you can avoid scheduling ...
                                                                                    • What is the difference between shift hours and business hours?

                                                                                      Business hours define the operational hours of your organization, for example Monday to Friday, 8:00 am to 5:00 pm. If your company operates in different time zones or your employees work different hours, you can create shifts to define their working ...
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