Telephony

Telephony

Make and manage calls with your customers from CRM using Telephony




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                                                          • Related Articles

                                                          • Why can't I see the telephony feature under Channels?

                                                            Only users with the Administrator profile can access this feature. To access telephony, contact your Admin and ask them to change your profile to Administrator.
                                                          • Telephony - An Introduction

                                                            The time and effort that you put into choosing and setting up a phone system for your business is always worth it. The goal is to give your customers an easy way to get in touch with you and provide the best services to answer their questions and ...
                                                          • Can I integrate Zoho CRM with telephony providers?

                                                            Yes, the Telephony feature connects your PBX system with your Zoho CRM system that holds all the important details of your leads and customers. With this feature, Zoho CRM offers you a platform to manage incoming and outgoing calls. We support 130+ ...
                                                          • Integrating Multiple Telephony Providers in an Organization

                                                            Integrating CRM account with third-party telephony providers is cost-effective and time-saving. It allows to make, receive, associate, and automate calls directly from CRM, facilitating hassle-free correspondence. A few enterprise level ...
                                                          • Working with Telephony

                                                            Making Calls Outbound calls can be made from records available in Leads, Contacts and Accounts modules in Zoho CRM. Please note that, if you have configured Ringio, the option to use the keypad, mute and hold will not be available. To make an ...

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