Telephony

Telephony

Make and manage calls with your customers from CRM using Telephony




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                                                                                      • Related Articles

                                                                                      • Telephony - An Introduction

                                                                                        The time and effort that you put into choosing and setting up a phone system for your business is always worth it. The goal is to give your customers an easy way to get in touch with you and provide the best services to answer their questions and ...
                                                                                      • Why can't I see the telephony feature under Channels?

                                                                                        Only users with the Administrator profile can access this feature. To access telephony, contact your Admin and ask them to change your profile to Administrator.
                                                                                      • Working with Built-in Telephony

                                                                                        In most businesses, a large volume of calls are made and received each day. These calls often contain information like customer pain points, expectations, or feedback that helps the organization perform better, so they are vitally important. To ...
                                                                                      • Using Built-In Telephony

                                                                                        Once built-in telephony is set up, users can personalize their phone preferences, manage user availability, make outgoing calls, receive calls, view calls in conversation and calls in queue, and add follow-up activities in CRM. Set User Availability  ...
                                                                                      • Can I integrate Zoho CRM with telephony providers?

                                                                                        Yes, the Telephony feature connects your PBX system with your Zoho CRM system that holds all the important details of your leads and customers. With this feature, Zoho CRM offers you a platform to manage incoming and outgoing calls. We support 130+ ...
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