Telephony
Make and manage calls with your customers from CRM using Telephony
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Related Articles
Telephony - An Introduction
The time and effort that you put into choosing and setting up a phone system for your business is always worth it. The goal is to give your customers an easy way to get in touch with you and provide the best services to answer their questions and ...Working with Built-in Telephony
In most businesses, a large volume of calls are made and received each day. These calls often contain information like customer pain points, expectations, or feedback that helps the organization perform better, so they are vitally important. To ...Using Built-In Telephony
Once built-in telephony is set up, users can personalize their phone preferences, manage user availability, make outgoing calls, receive calls, view calls in conversation and calls in queue, and add follow-up activities in CRM. Set User Availability ...Configuring built-in telephony in Zoho CRM
Configuring a telephony system in your organization ensures the security of your daily business correspondence. In addition to building and personalizing the telephony system, you can also manage subscriptions, payments, and recordings without any ...Integrating Multiple Telephony Providers in an Organization
Integrating CRM account with third-party telephony providers is cost-effective and time-saving. It allows to make, receive, associate, and automate calls directly from CRM, facilitating hassle-free correspondence. A few enterprise level ...