Using MS Outlook Plugin in Mac | Online Help - Zoho CRM

Using Zoho CRM Plug-in for Microsoft Outlook (Mac)

We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here

Using the Zoho CRM Plug-in for Microsoft Outlook, you can do the following:

  • Synchronize (two-way) Contacts, Tasks and Calendar Events from Microsoft Outlook to Zoho CRM
  • Add Emails to Deals in Zoho CRM

Synchronize Contacts, Tasks and Calendar

The synchronize option pushes Contacts, Tasks, Calendar events from Microsoft Outlook to Zoho CRM and vice versa. It helps to keep your data updated in both Zoho CRM and Microsoft Outlook and you can avoid duplication of data. Data synchronization is initialized manually.

Field Mapping

Contact Synchronization

Microsoft Outlook Zoho CRM Field Length in Zoho CRM
1. First Name First Name 40
2. Last Name Last Name 80
3. Job Title Title 100
4. Company Name Account Name 200
5. Department Department 50
6. Business Telephone Number Phone 50
7. Home Telephone Number Home Phone 30
8. Other Telephone Number Other Phone 30
9. Business Fax Number Fax 30
10. Mobile Telephone Number Mobile 30
11. Assistant Telephone Number Asst Phone 30
12. Business Address Street Mailing Street 250
13. Business Address City Mailing City 30
14. Business Address State Mailing State 30
15. Business Address Postal Code Mailing zip 30
16. Business Address Country Mailing Country 30
17. Other Address Street Other Street 250
18. Other Address City Other city 30
19. Other Address State Other state 30
20. Other Address Postal Code Other zip 30
21. Other Address Country Other Country 30

Tasks Synchronization - Field Mapping

Microsoft Outlook Zoho CRM Length in Zoho CRM
1. Subject Subject 255
2. Due date Due Date -
3. Start date ------------ -
4. Priority Priority -
5. Status Status -
6. Description Description 32000

Calendar Synchronization

Microsoft Outlook Zoho CRM Length in Zoho CRM
1. Subject Subject 255
2. Start Time Start Date and Time -
3. End Time End Date and Time -
4. Location Venue 255
5. Description Description 32000

To synchronize contacts, tasks and calendar events

  1. Log in to Zoho CRM Plug-in for Microsoft Outlook.
  2. From the Plug-in Downloading icon, click Sync Contacts/Sync Tasks/ Sync Calendar.
    Based on the Synchronize Settings, the records will be fetched. The list of changes that will be made in Zoho CRM and Microsoft Outlook will be available. You can click on each button to get the detailed list of changes.
  3. Click Sync.

Adding Email to Leads, Contacts or Deals

You can associate the email messages that you send or receive in Microsoft Outlook to the lead, contact or deal records in Zoho CRM.

To add emails to Zoho CRM (Add Email Option)

  1. Select the customer-specific Email from the Microsoft Outlook.
  2. From the Zoho CRM Plug-in, click Add Email.
  3. In the Search and Add Mail dialog box, select the module from the drop-down list to which you want to add the email.
  4. Select the SearchCriteria as either EmailAddress or DealName if you select the Deals module in the previous step.
    On selecting Email Address, the records associated to the matching the email address in Zoho CRM will be listed.
  5. Enter the Search Value.
  6. From the list of matching records, select a record to which you want to add the email and click Add Mail.

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