Installing MS Outlook Plug-in (Windows) | Online Help - Zoho CRM

Installing the MS Outlook Plug-in (Windows)

We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here

Install Zoho CRM Plug-in

Installing the Zoho CRM Plug-in for Microsoft Outlook requires the following steps to be followed:
  • Download and Install the Plug-in based on the Microsoft Outlook version (32 bit or 64 bit)
  • Activate Zoho CRM Plug-in for users
Note
  • Only users who have the Admin login for the system in which Microsoft Outlook is available can install the plug-in.
  • You must have valid Zoho login details to connect to Zoho CRM.
  • Before installing, the Microsoft Outlook application should be closed in your system.

Download and Install Zoho CRM Plug-in

If you are updating the existing plug-in to a new version, you need to uninstall the plug-in and install it again. Please make sure that you close the application before uninstalling it.

To download and install the Zoho CRM Plug-in
  1. Log in to your Zoho CRM account.
  2. Go to Setup > Marketplace > Microsoft > Zoho CRM Plug-in for Microsoft Outlook.
  3. In the Outlook Plug-in page, select the Microsoft Outlook version from the drop-down list.
    You can check the the version for Microsoft Outlook in your system.
  4. Click Download to get the installation file.
  5. Run the ZohoCRM_Plugin_for_Microsoft_Outlook.exe file.
  6. In the Welcome to the Installation Wizard dialog, click Next.
  7. In the License Agreement dialog box, read the license agreement and click Yes to accept the license agreement.
  8. In the Choose Destination Location dialog box, browse the directory and click Next.
    The installation will take a few seconds.

    Plug-in Downloading

  9. In the Installation Completed dialog box, click Finish to complete the installation.

Note
The default destination directory is C:\Program Files\ZOHO\Zoho CRM Plug-in for Microsoft Outlook

Uninstall Zoho CRM Plug-in

You can uninstall the plug-in from your CRM account whenever required.

To uninstall the Zoho CRM Plug-in
  1. Select Start > Control Panel.
  2. In the Control Panel page, click Add/Remove Programs.
  3. In the Add/Remove Programs dialog box, select the Zoho CRM Plug-in for Microsoft Outlook and remove the program.

Note
If Microsoft Outlook is already running, you need to close the application before uninstalling it.
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