You can synchronize Zoho CRM Contacts with Office 365 so that you can work with your contacts efficiently from either place, without having to switch between the two applications. Contacts synchronization can be enabled by any user in Zoho CRM between their Zoho CRM account and Office 365 account. Once the sync is enabled, Zoho CRM Contacts folder gets created in Office 365. When contacts are added to this folder in Office 365, they automatically get captured in the Zoho CRM's Contacts module. Only the contacts owned by the user will synchronize with Office 365.
To enable Zoho CRM Contacts synchronization with Office 365
To disable the Zoho CRM Contacts synchronization with Office 365
In this case, an administrator sends an invitation to an Office 365 user and the user in turn accepts the invitation.
To invite users from your Office 365 account
To accept a Zoho CRM invitation
In this case, an Office 365 user requests the administrator to add him/her to the CRM account and the administrator approves the request.
To request to join your Zoho CRM organization account
If you have not been invited to join your organization's CRM account, but wish to join it, you can send a request to join the account.
To approve an Office 365 user's request to join your Zoho CRM account
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