The Zoho Finance Suite integration allows you to integrate your Zoho Books, Zoho Invoice, Zoho Expense as well as Zoho Subscription accounts with Zoho CRM. As a result you can view and monitor invoices, estimates, purchase orders, sales orders, expenses, expenses reports and subscription details related to customers within your Zoho CRM account. You can also Zoho Finance Suite information contextually under the Account, Contact and Potentials details.
Setting up Zoho Finance Suite integration in Zoho CRM includes the following actions:
You can either configure your own Zoho Books/Expenses/Subscriptions account or another organization's account in Zoho CRM.
|Configure your account
||Configure other user's organization account
If you wish to configure your own account
If you wish to configure other user's organization account
If a person in your organization already happens to have a Zoho Books/Expenses/Subscription account, you can configure their account in your Zoho CRM account. You will need their account's Zoho Services Commnication Key (ZSC Key) and email address to enable the configuration.
To generate ZSC key in Zoho Books/Zoho Expenses/Zoho Subscriptions
Once you have entered configuration details, select the Finance Modules to be included in CRM.
Once you have chosen the Zoho Finance applications to be included, data synchronization will be established between the following modules in Zoho CRM and Zoho Finance Suite.
For each of the above mentioned modules, you can map fields for synchronization.
To map fields for Contacts Synchronization
To map fields for Vendors Synchronization
To map fields for Products Synchronization
You can automatically create/accept/invalidate an estimate and create/invalidate an invoice based on Deal Stages in Zoho CRM during Zoho Books/Zoho Invoice integration. Select one of the following trigger points if required.
To set permissions for profiles
As the administrator of Zoho CRM, you can deactivate Zoho Finance Suite Integration from your CRM account. If you deactivate the Zoho Finance Suite Integration integration, all the associated data will no longer be available in Zoho CRM.
To deactivate Zoho Finance Suite
The integration between Zoho CRM and Zoho Books may give rise to a few minor conflicts with regards to the Multicurrency feature. However they have been seamlessly handled in Zoho CRM. Following are points to note regarding these conflicts and how they have been managed.
The Multicurrency feature is available in all editions Zoho Books/Zoho Invoice owing to the need to draw invoices and estimates on customers across different countries. In Zoho CRM, however, multicurrency is available only in the Enterprise Edition.
While multicurrency is available only in the Enterprise Edition of Zoho CRM, the Zoho Finance Suite Integration is available for both the Enterprise as well as the Professional Edition of Zoho CRM. This presents a conflict if a user in the Professional Edition wishes to enable the Zoho Finance Suite integration.
If a Zoho CRM Professional Edition user who has multiple currencies in his/her Zoho Books/Zoho Invoice account wishes to activate Zoho Finance Suite integration, the multicurrency feature will be enabled for his/her Zoho CRM account.
The user can then proceed to add multiple currencies for his/her Zoho CRM account. In this case, the Home Currency will be fetched from The Currency Locale under the Locale Information section .To set the Currency Locale, go to Settings > Setup > General > Company Details > Locale Information.
If the Home Currency in Zoho CRM is not the same as the Base Currency in Zoho Books/Zoho Invoice, this integration cannot be enabled.
For example, if the Home Currency in your Zoho CRM account is USD and the Base Currency in Zoho Books/Zoho Invoice is INR, then the integration cannot be enabled. In such a case you are advised to change the Base Currency in Zoho Books/Zoho Invoice to USD as well (since the Home Currency once set in Zoho CRM cannot be changed).
If you find that the Base Currency in Zoho Books/Zoho Invoice has been used for all transactions and cannot be changed, please write to firstname.lastname@example.org. Our support team will change the Home Currency in Zoho CRM for you. Once the currencies have been uniformly set in both the accounts, the Zoho Finance Suite integration can be enabled.
There is a conflict in how the exchange rates are defined in Zoho CRM and Zoho Books/Zoho Invoice.
Assume that the Home currency is USD in both Zoho CRM and Zoho Books. When you add a currency in Zoho CRM, say INR, Zoho CRM asks you, “1 USD is equal to how many INRs”. Whereas, when you add the same currency in Zoho Books, Zoho Books asks you, “How many USDs is equal to 1 INR”.
Even though the Home Currency is USD in both places, the exchange rate is defined as 1 USD = 60 INR in Zoho CRM and in Zoho Books, it is defined as 0.015 USD = 1 INR. This is rather the inverse of each other.
If invoices that are drawn in INR are pushed to Zoho CRM, they are converted to the Home currency (USD) before being represented in list views and reports. Zoho CRM uses the exchange rate mentioned in the invoice (Zoho Books exchange rate) for the conversion. So there may be a few minor discrepancies in this conversion process when the resulting figure has more than 9 decimal places. Up to 9 decimal places, the figures are accurate. The difference, if any, is usually almost negligible.
If you wish to look at the accurate amount, you can always check it in Zoho Books.
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