Document Library | Online Help - Zoho CRM

Document Library within CRM

Brochures, PDF docs, RFPs, invoices, comparison docs, guides, presentations, forms, etc. are just some of the documents that people may use frequently in business. You may constantly make changes to these business resources and keep them up-to-date and relevant. For all these, you need a document repository, a place where you can organize and manage all your business related files and also share it with people in your organization.

The Documents tab in Zoho CRM acts as a library where you can upload various types of files and share with the users based on their profile permissions in the organization's CRM account.

Permission Required
Users with permission to the Documents tab in their profile can access this feature.

By default, users with Administrator or Standard profile can access this feature. The Administrator needs to provide profile permissions for other users.

The Documents tab is like any other tab that has the Tab Visible permissions in a profile. Apart from this, there are other specific permissions for the documents and its folders.

  • For Document Folder - Manage Folder permission.
  • For Documents - ViewCreate, Modify and Delete permissions.


  • Save Storage Space
    In Zoho CRM, for each record, you can attach documents from Zoho Docs, Google Docs and Desktop. You can also attach the same file for multiple records, which will take extra storage. That is because, every attachment occupies space in your total allotted storage in CRM. For example, when you upload a file with 10MB size to 5 records, the storage space occupied will be 50MB (10 x 5). With the Documents Tab, you can save a lot of storage space, as the files do not occupy multiplied storage space when they are attached to multiple records.
    The Documents tab is a central repository where you can upload documents and associate them to various records. For example, you upload a presentation with a file size of 10 MB, under the Documents tab. When you associate this presentation as an attachment to 5 records, it will still occupy only 10MB of storage space and not 50 MB (10 x 5).
  • Share Files Easily
    When you want to share files uploaded under the Sales Folder only with the sales team, it is easier under the Documents Tab. Not only users, you can also share it with roles, roles & subordinates and groups.
  • Keep Files Organized for Quick Reference
    Folder and sub folder help you keep the documents organized for quick reference, whenever needed.
  • Avoid Various Versions of the Same Document
    It also helps you maintain a single latest version of the file that can be accessed by other users. You can easily make changes to the file and maintain one single up-to-date copy of the document.
  • Send Documents as Attachments in Email
    While sending emails to the Leads and Contacts, you can attach files that are uploaded in the Document Library. Along with the option to attach files from Desktop, Zoho Docs, Google Docs, etc. you can now attach files that are uploaded in the Documents tab.

 Modify Profile Permissions

By default, users with Administrator or Standard profile can access this feature. The Administrator needs to provide profile permissions for other users based on which they can access this feature. As mentioned above, documents and their folders have the following set of permissions:

  • For Document Folder - Manage Folder permission.
  • For Documents - ViewCreate, Modify and Delete permission.

To modify profile permissions

  1. Click Settings icon] and click Setup > Users & Control > Security Control > Profile.
  2. In the Profiles page, click the Edit link corresponding to the profile that you want to modify.
  3. In the Profile Details page, go to Basic permissions under Module Permissions
  4. In the dropdown list of permissions for Documents, check the boxes as needed.

  • You cannot edit the default profiles, Administrator and Standard. It is recommended to define your own profiles based on the existing default profiles.
  • Like other tabs, you can rename, organize, and hide the Documents tab. See Also Organize Module
  • The Documents tab in Zoho CRM is not the same as Zoho Docs. All your files in Zoho Docs will not be available here. If you want the files from Zoho Docs to be available under the Documents tab you need to upload them in Zoho CRM.


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