Managing Document Folders

Managing Document Folders

For new signups, the Documents tab is powered by WorkDrive. This update is being rolled out for existing users in phases. For help documentation related to that, please see: Documents in Zoho CRM and Manage folders in Documents tab.

This page contains instructions for users without this update.


Availability
Permission Required
Users with  Manage Folder permission for  Documents in their profile can access this feature.


Create Document Folders

Creating folders are the best way to manage and keep the documents organized. You can upload documents to these folders and share the folders with individual user, roles, subordinates and groups.

To create a folder

  1. Click the Documents tab.
  2. In the Documents tab, click Create > Folder.
    Alternatively, you can also click (Add Folder icon).
  3. In the Create Folder popup, specify a name for the folder.
  4. Choose Only Me if you do not want to share the folder with other users, roles, groups or subordinates.
  5. Choose Others to share the folder with other users, roles, groups or subordinates.
  6. Click  (Add icon) to add users, roles, groups or subordinates with whom you want to share the folder.
  7. Click Create.

Create Sub Folders

A sub folder will have the same sharing permissions as that of the folder that it belongs to.

To create a sub folder

  1. Click the Documents tab.
  2. In the Documents tab, move your mouse pointer to a folder.
  3. Click (Settings icon), and then click Create Sub Folder.
  4. Enter a name for the sub folder and click Create.
    You can right-click on the sub folder to rename it, delete it or to create a sub folder to it.

Rename or Delete Sub Folders

A sub folder will have the same sharing permissions as that of the folder that it belongs to. You cannot define the sharing permissions for sub folder. You can only rename or delete the sub folders.

To rename or delete a sub folder

  1. Click the Documents tab.
  2. In the Documents tab, click on the folder that had the sub folder that you want to rename or delete.
  3. Right-click on the sub folder and then click Rename or Delete as required.

Delete Document Folders

You can delete a folder only if you have the profile permission to delete a document folder. On deleting a folder, the files in it will also be deleted and moved to Trash.

To delete a document folder

  1. Click the Documents tab.
  2. In the Documents tab, move your mouse pointer to the folder that you want to delete.
  3. Click  (Settings icon), and then click Remove.
    The system will prompt a confirmation.
  4. Click Ok to delete.
    The folder and the files uploaded in the folder will be moved to Trash.
Warning
Alert
  • You cannot recover the files and folders that you delete from Trash under the Documents tab.




        Create. Review. Publish.

        Write, edit, collaborate on, and publish documents to different content management platforms.

        Get Started Now


          Access your files securely from anywhere

            Zoho CRM Training Programs

            Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

            Zoho CRM Training
              Redefine the way you work
              with Zoho Workplace

                Zoho DataPrep Personalized Demo

                If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

                Zoho CRM Training

                  Create, share, and deliver

                  beautiful slides from anywhere.

                  Get Started Now


                    Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                    BOOK A SESSION







                                Quick LinksWorkflow AutomationData Collection
                                Web FormsEnterpriseOnline Data Collection Tool
                                Embeddable FormsBankingBegin Data Collection
                                Interactive FormsWorkplaceData Collection App
                                CRM FormsCustomer ServiceAccessible Forms
                                Digital FormsMarketingForms for Small Business
                                HTML FormsEducationForms for Enterprise
                                Contact FormsE-commerceForms for any business
                                Lead Generation FormsHealthcareForms for Startups
                                Wordpress FormsCustomer onboardingForms for Small Business
                                No Code FormsConstructionRSVP tool for holidays
                                Free FormsTravelFeatures for Order Forms
                                Prefill FormsNon-Profit

                                Intake FormsLegal
                                Mobile App
                                Form DesignerHR
                                Mobile Forms
                                Card FormsFoodOffline Forms
                                Assign FormsPhotographyMobile Forms Features
                                Translate FormsReal EstateKiosk in Mobile Forms
                                Electronic Forms
                                Drag & drop form builder

                                Notification Emails for FormsAlternativesSecurity & Compliance
                                Holiday FormsGoogle Forms alternative GDPR
                                Form to PDFJotform alternativeHIPAA Forms
                                Email FormsFormstack alternativeEncrypted Forms

                                Wufoo alternativeSecure Forms

                                TypeformWCAG


                                      All-in-one knowledge management and training platform for your employees and customers.

                                                Create. Review. Publish.

                                                Write, edit, collaborate on, and publish documents to different content management platforms.

                                                Get Started Now




                                                                  You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                      Manage your brands on social media


                                                                        • Desk Community Learning Series


                                                                        • Digest


                                                                        • Functions


                                                                        • Meetups


                                                                        • Kbase


                                                                        • Resources


                                                                        • Glossary


                                                                        • Desk Marketplace


                                                                        • MVP Corner


                                                                        • Word of the Day


                                                                        • Ask the Experts


                                                                          Zoho Sheet Resources

                                                                           

                                                                              Zoho Forms Resources


                                                                                Secure your business
                                                                                communication with Zoho Mail


                                                                                Mail on the move with
                                                                                Zoho Mail mobile application

                                                                                  Stay on top of your schedule
                                                                                  at all times


                                                                                  Carry your calendar with you
                                                                                  Anytime, anywhere




                                                                                        Zoho Sign Resources

                                                                                          Sign, Paperless!

                                                                                          Sign and send business documents on the go!

                                                                                          Get Started Now




                                                                                                  Zoho TeamInbox Resources





                                                                                                            Zoho DataPrep Demo

                                                                                                            Get a personalized demo or POC

                                                                                                            REGISTER NOW


                                                                                                              Design. Discuss. Deliver.

                                                                                                              Create visually engaging stories with Zoho Show.

                                                                                                              Get Started Now








                                                                                                                                  • Related Articles

                                                                                                                                  • Document Library within CRM

                                                                                                                                    For new signups, the Documents tab is powered by WorkDrive. This update is being rolled out for existing users in phases. For help documentation related to that, please see: Documents in Zoho CRM. This page contains information for users without this ...
                                                                                                                                  • Uploading Documents, Creating Files, and Other Functions

                                                                                                                                    For new signups, the Documents tab is powered by WorkDrive. This update is being rolled out for existing users in phases. For help documentation related to that, please see: Documents in Zoho CRM and Manage files in Documents tab. This page contains ...
                                                                                                                                  • Managing Mail Merge Templates

                                                                                                                                    Mail merge is a function that helps you to simplify repetitive tasks to create personalized documents (forms, letters, address labels, envelopes, etc.). You can create a mail merge template which contains variables (merge fields), which will merge ...
                                                                                                                                  • Managing services with Zoho CRM

                                                                                                                                    Services such as consultation, home cleaning, repair and maintenance, pickup and delivery, and salon or spa appointments are time-bound activities that take place every day, often with different customers. Customers often re-request the same service ...
                                                                                                                                  • SharePoint for Zoho CRM

                                                                                                                                    Microsoft SharePoint is a document management tool that enables you to share and manage content, and thereby collaborate easily and securely with members both inside and outside your organization. With the SharePoint extension for Zoho CRM, you can ...
                                                                                                                                    Wherever you are is as good as
                                                                                                                                    your workplace

                                                                                                                                      Resources

                                                                                                                                      Videos

                                                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                      eBooks

                                                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                      Webinars

                                                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                      CRM Tips

                                                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                                                        Zoho Show Resources