Recycle Bin
All the records and files that are deleted from the Zoho CRM account will be stored in the recycle bin. You can restore the records from the recycle bin within 60 days, after which they will be permanently deleted from your CRM account. You can also manually delete the records from the recycle bin before the default deletion period.
- The records in the recycle bin will be available based on your organization's Role hierarchy and your permission to view the records.
Restore Records
As and when required you can restore the deleted records from the recycle bin.
To restore records from recycle bin
- Go to Setup > Data Administration > Recycle Bin.
- In the Recycle Bin, select the check boxes of the records that you want to restore.
- Click Restore.
If required, you can manually delete the records from the recycle bin.
To delete records from the recycle bin
- Go to Setup > Data Administration > Recycle Bin.
- In the Recycle Bin, select the check boxes of the records that you want to permanently delete.
- Click Delete.
Restore/delete based on criteria
- On the Recycle Bin page, click on the funnel icon present in the list view header.
- Below the header of each column, the funnel will open filter criteria. Determine the record attributes you'd like to filter and click Search.
- From the list of records, select the desired records using the checkbox and either restore/ delete the line items.
Troubleshooting Tips
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