Set up your Organization Account | Online Help - Zoho CRM

Set up your Organization Account


As an administrator your first step towards implementing Zoho CRM for your organization will involve entering details in the personal settings and defining the organization details, which will be visible to all users across the departments. You will also need to define the email settings in your CRM account and configure Gamescope to keep your team members motivated by giving timely rewards and perks.

First, personalize your CRM account by changing language and time zone. Also, add your personalized signature to be used for business emails sent via Zoho CRM.

  • Company details:  Add your company details such as the company name for all your business communication, country locale, time zone and also the company logo. Note that the image file size should not exceed 10MB and for best results, use an image with 190 (width) by 65 (height) pixel dimensions.
  • Fiscal Year:  Set up the fiscal year for your company which is used for accounting purposes and preparing financial statements. The fiscal year may not be the same as the calendar year. Select the fiscal start month, then the fiscal quarters are automatically rolled up.
  • Business Hours:  Various teams in your organization may work at different business hours and work in shifts based in different time zones. Define your business hours that will be helpful in assigning cases to individuals using the case escalations rules.

Configure your email account in Zoho CRM via IMAP to work with sales as well as email from one place.

Make sales more fun by configuring sales contests and rewarding your team members with trophies and badges.


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                                                                                                      • Related Articles

                                                                                                      • Set up Fiscal Year

                                                                                                        A fiscal year is a period of one year that a business uses to plan, align, track, and analyze its activities, including sales. Fiscal years of organizations may not coincide with the Gregorian calendar (spanning from January 1 to December 31). There ...
                                                                                                      • Configuring Email Compose Setting

                                                                                                        Email communication is a cornerstone of effective business operations, serving varied purposes, from scheduling meetings to engaging potential clients. While many organizations use a standard email template for consistency, there are instances where ...
                                                                                                      • Manage Business Hours

                                                                                                        Business Hours defines the working hours of an organization and is typically based on the company's location. However, if your organization has offices in different countries the business hours followed at the headquarters may not comply with the ...
                                                                                                      • Setting up Email Sharing Permissions

                                                                                                        Emails exchanged with customers contain important information that may be required for reference by several other teams who are involved in the business process. For example, a contract agreement exchanged with a firm may be required by the legal ...
                                                                                                      • FAQs: Business Hours in Zoho CRM

                                                                                                        1. What are custom business hours and how do I set them? Zoho CRM provides a list of default business hours that you can set for your organization, for example 24 hours x 7 days and 24 hours x 5 days. However, if your organization's working hours ...
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