Setting Approval Process | Online Help - Zoho CRM

Approval Process: an Overview

There may be several instances in your business when certain actions need an approval from one or more senior decision-makers. For instance, sales reps offering product discounts to customers need the approval of their manager before they do so. Marketers planning a campaign may need the approval of the Marketing head as well as the Finance head to go ahead with the campaign. Read this tutorial to find more use cases.

In your CRM database when there are loads of decisions to be approved, it becomes a tiresome task to sort through records and send them for someone’s approval. Zoho CRM’s workflow approval process makes this easier by automating the entire approval process.

Users with the  Manage Workflow  profile permission can set up approval process by specifying criteria based on which records will be sent for approval. You can also include a set of actions that will be performed on approval and rejection.


Availability 

Permission Required
Users with Manage workflow permission in their profile can access this feature.
The Approval Tab will be displayed for all the users. 

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