Creating Sandbox
Creating sandbox account
CRM admins can create multiple sandboxes in one account to test different configurations independently. While creating a sandbox you need to do the following:
1. Choose the sandbox type: There are two types of sandboxes to meet different business requirements: Configuration and Configuration and Data. The table below explains the benefits of both types of sandboxes.
|
Sandbox Type
|
Useful For
|
Sandbox Specification
|
|
Configuration
|
Testing and deploying the CRM configurations using your own data. |
Users can test either
all
of the available CRM configurations
or a
selected
specific configurations in the sandbox based on your requirement.
|
|
Configuration and Data
|
Testing and deploying the CRM configurations inside sandbox, along with populated CRM records data. This saves time, and also lets you test with real time data. |
Users can either choose to populate sample data or production data along with the configurations to test in the sandbox. While deploying the changes to production, only the configurations will be copied, any records created in sandbox will not be copied. |
2. Select the configurations:
You can select the configurations to test, from the Items availability in Sandbox . For example, to test user related configurations, you can check the required features under Users and Control. Only the selected configurations will appear in the created sandbox.
3. Select the data population type:
The sandbox account can be tested with pre-populated sample data or data from the CRM account. However, any changes made to data in the sandbox account cannot be deployed to production.
(i)
Sample Data Population : If you want to save the time spent on manually creating records or importing them to the sandbox account or don't want developers or users to view CRM records you can populate sample data for testing. On choosing this option 10 sample records each for the Leads, Accounts, Contacts, Deals, Tasks, Calls, Meetings, and Notes modules will be populated. You can access records under the respective modules and make edits as needed. During deployment these records will not be populated on to the CRM account.
(ii) Partial Production Data Population
If you want to see the exact changes that will happen to the CRM records you can populate some of the CRM data into the Sandbox environment. You can choose the number of records that should be populated in each module. You can also choose the specific modules that needs to be populated with data in the sandbox account.
For example if you choose 100 records/module, the most recently added 100 records of the chosen module will be populated onto the Sandbox account.
If the module contains a mandatory lookup field, i.e a lookup field marked as required, then the lookup module's data will also be populated in the sandbox with recent records of the selected record count. The association between these modules will be maintained inside the Sandbox.
In the above example , 500 recent records from Leads, Contacts, and Quotes modules will be populated to the Sandbox account. Since, Quotes module has two mandatory lookup modules (Account and Products) and another non-mandatory lookup module for Deals , automatically data from Accounts and Products modules will be populated onto the Sandbox account. You cannot unselect any of the mandatory lookup modules that gets selected automatically.
Number of Sandbox accounts of different types that can be created depends on the subscribed CRM edition:
CRM Edition | Sandbox Type | |
Configuration | Configuration and Data | |
Enterprise | 3 | 2 |
Ultimate | 7 | 3 |
Enterprise/Ultimate Trial Edition | 2 | — |
4. Set accessibility of the sandbox accounts: You can add CRM users who you want to access and test the configurations in the sandbox account. When you create multiple accounts different users can be given access to different accounts based on what you want them to test and validate. They will be able to access only those accounts to which they are added.
Once added, an email invitation will be sent to the users along with the sandbox URL for easy access.
Availability
Permission Required
Users with Manage Sandbox permission can carry out the following actions:
Users with Manage Sandbox permission can carry out the following actions:
- Create or edit sandbox
- Rebuild sandbox
- Add developers
- Deploy changes to production
- Deactivate the sandbox account
- Delete sandbox account
Creating a sandbox
To create a Sandbox
1. Go to Setup > Data Administration > Sandbox.
1. Go to Setup > Data Administration > Sandbox.
2. In the Sandbox page, Click the Create New Sandbox.
3. In the C reate New Sandbox pop-up, do the following:
- Enter a name for the Sandbox.
- Enter a brief description of the Sandbox.
- In Type , choose the type of sandbox from the drop-down.
-
If you choose Configuration, then select All or Selected .
-
If you choose Configuration and Data, select Sample Data or Partial Production Data.
- In Accessible To , select the the CRM users email address from the drop-down list.
4. Click
Create.
You can access the sandbox by clicking the
Go to Sandbox button on the top-right corner. This Sandbox environment will have a bright orange ribbon with the sandbox title. This is used to differentiate Sandbox from your production setup.
Adding a developer
A developer is a non CRM user who can be added to sandbox accounts to test and validate different CRM functions. A developer can be a part of as many Sandbox accounts as possible.
The purpose of adding a developer is to:
- Ideate, create, and test all complex processes involved in automation tools like
- workflow rules, schedules, functions and others.
- Write and test custom functions for activities that involve complex processes.
- Make sure all the processes are error-free before deployed into the production account.
- A developer must be assigned a role, profile, and reporting manager. You can select the existing CRM Roles and Profiles based on the record access and configuration permissions you want to give for the developer. For example, developers with Manage Webform permission can create and test with webforms. Read more on Roles and Profiles. A user higher than the selected role can be set as the reporting manager and they will be able to access the sandbox of that developer.
To add a developer
- Go to Setup > Data Administration > Sandbox.
- In the Sandbox page, click the
icon on the top right corner.
-
Click Add Developer .
- In the Add Developer popup, enter the following details:
- First Name of the developer.
- Last Name of the developer.
- Email address of the developer's email to which the activation invitation is sent.
- Role : Select the role of the developer in the Sandbox account.
- Profile : Select the profile of the developer in the Sandbox account.
- Accessible to: Select the Sandboxes that will be accessed by the developer.
-
Reporting manager: Select a user in manager profile as the reporting manager.
5. Click Save.
Note:
- An email invitation is sent to the developer with the Sandbox URL to access the account.
- The Add Developer button is available only after at least one sandbox account is created. For one account, up to 5 developers can be added.
- You need not purchase CRM user licenses to add the developers.
- A developer can access only the sandbox account.
- If the role or profile you want to select is not available in the sandbox account, the developer will be automatically assigned the default role (CEO) and profile (Administrator).
Viewing list of sandbox accounts
Users who have
Manage Sandbox permission in their profile can view the list of Sandbox accounts that are created by going to the your
CRM Setup > Data Administration > Sandbox.
This page will categorize and display all necessary information about the sandbox accounts such as the account name, changes, accessible users and developers, creation date, and status.
From here, one can click on a desired sandbox and go to Change Set to view the changes made during the testing.
Deletion of Sandbox Account for Trial Editions
Sandbox is available in Enterprise and Ultimate trial editions. If the user or org downgrades to free edition or any other editions that does not support sandbox then the account will be deleted after a grace period of 30 days However, the account will be retained if:
- Within the grace period if the user or org decides to retry the trial editions, the Sandbox account will be retained for another 30 days. After the end of the trial period the account will be deleted.
- Within the grace period if they purchase Enterprise or Ultimate edition.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Deploying sandbox changes to production
Sandbox mimics your production environment, allowing you to test real-time business scenarios with CRM data and deploy the configurations from sandbox to production without any impact on the original data. Examples: Create a blueprint, simulate a ...Canvas in sandbox
You can redesign the interface of record detail pages and list view pages using Canvas. You can ensure the interface presented to a user is relevant to that user's work and dynamically styled based on the data present in a record. This goes a long ...Social integration in sandbox
Social media platforms like Twitter and Facebook have become vital for understanding and engaging customers. Zoho CRM allows you to monitor and engage with these platforms from within your CRM. This is possible because of the Zoho Social integration ...Survey integration in Sandbox
Businesses look to develop a deep understanding of customer needs, stay aware of their preferences, and keep track of customer satisfaction. From finding the target market to monitoring post-purchase sentiment, surveys serve as structured and ...Sandbox Overview
As your organization grows so does the complexity in your sales processes. At such a juncture, any small error in a process could have a domino effect. No organization can afford such a situation. To help overcome this hassle, Zoho CRM offers ...
New to Zoho LandingPage?
Zoho LandingPage Resources