Troubleshooting Email Parsers | Zoho CRM Help

Troubleshooting Email Parser

1. The parser email is in the invalid email section.
  1. The content in the email doesn't match the content of the parser
  2. The content in the email has different spacing or merges the characters in the same line
This is the valid format for parser content:

This is the email sent to parser:

  1. Ensure that the content of the parser is the same as the content in the email.
  2. Ensure that the spacing and format are the same as the parser content.
  3. Ensure that delimiters are used properly and sample data is provider after the delimiter.
  4. Ensure that the field values are mapped to the correct fields.
2. When the parser email is sent, it does not appear in either the received email or the invalid email section.
Ensure that the email is sent to the correct parser email address and the from email address is added to the list of approved email addresses.

3. I want emails received to my inbox to be sent to the parser email using forwarding options.
Yes, it is possible to add the parser email address for forwarding emails. However, if an email is sent from your email service provider to confirm the mailbox, this will not work since the parser email address does not have a mailbox to receive the email.

4. I am unable to parse picklist fields in the parser settings?
You will be able to map only those fields that accept dynamic values such as,
  1. Single line
  2. Multi line
  3. Phone
  4. Decimal
  5. Email
  6. Integer
  7. Currency 
5. I clicked "Update" after I entered the approved email address and the next time I opened the parser settings, the approved email address was missing.
Ensure you enter the email address and click the Add button next to it or press Enter or Return on your keyboard before you click Update.

6. I would like to update an existing record via the email parser.
The email parser can only create new records. It is not possible to update existing records using parser.

7. What is the file size limit for attachments added via email parser?
Up to 5MB can be attached to the record. Multiple files can be attached in the attachment section as long as the total size does not exceed 5MB.

8. When a currency value is added, the value is not populated in the field.
When mapping a currency field, do not add any currency symbols, such as "$". Once the record is created, the currency sign will be automatically populated in the value by the system.

9. Which delimiters can be added while creating the parser content?
There are only three types of delimiters (: colon, ; semicolon, = equals) that can be used in the content to add it to the CRM account. 

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now

              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources

                      Zoho TeamInbox Resources

                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW

                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now

                                                          • Related Articles

                                                          • Email Parser

                                                            An Email Parser is designed to automate the process of adding records to Zoho CRM by extracting information from incoming emails. The leads' details can be extracted by the email parser and added directly to your CRM records. For example, imagine you ...
                                                          • Troubleshooting Mass Emails

                                                            1. How can I see how many records are eligible to be sent mass emails? Open the List View, filter the records using the smart filter for "email is not empty", "email is not blocked", "email opt out is not selected". This will give the exact number of ...
                                                          • Troubleshooting Email Relay

                                                            1. Why am I getting an authentication failure error? Make sure that the password you entered is correct. To verify the password, log in to your webmail with the same password by typing in the password instead of using auto-fill. Check whether TFA is ...
                                                          • Troubleshooting Email Templates

                                                            1. Product details are not populated in the table created in a template. Product details will only be available if the default product table in the template has been added. If the fields in the Product Details section are added separately, the values ...
                                                          • Troubleshooting Email Authentication

                                                            1. I am getting an error which says "DKIM record missing". After entering the public key value in you domain settings page, go to and select TXT. Enter the public key value you generated in CRM and select Lookup. ...



                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.

                                                            Zoho Show Resources