Troubleshooting Email Parsers | Zoho CRM Help

Troubleshooting Email Parser

1. The parser email is in the invalid email section.
Reason
  1. The content in the email doesn't match the content of the parser
  2. The content in the email has different spacing or merges the characters in the same line
This is the valid format for parser content:

This is the email sent to parser:

Solution
  1. Ensure that the content of the parser is the same as the content in the email.
  2. Ensure that the spacing and format are the same as the parser content.
  3. Ensure that delimiters are used properly and sample data is provider after the delimiter.
  4. Ensure that the field values are mapped to the correct fields.
2. When the parser email is sent, it does not appear in either the received email or the invalid email section.
Ensure that the email is sent to the correct parser email address and the from email address is added to the list of approved email addresses.

3. I want emails received to my inbox to be sent to the parser email using forwarding options.
Yes, it is possible to add the parser email address for forwarding emails. However, if an email is sent from your email service provider to confirm the mailbox, this will not work since the parser email address does not have a mailbox to receive the email.

4. I am unable to parse picklist fields in the parser settings?
You will be able to map only those fields that accept dynamic values such as,
  1. Single line
  2. Multi line
  3. Phone
  4. Decimal
  5. Email
  6. Integer
  7. Currency 
5. I clicked "Update" after I entered the approved email address and the next time I opened the parser settings, the approved email address was missing.
Ensure you enter the email address and click the Add button next to it or press Enter or Return on your keyboard before you click Update.


6. I would like to update an existing record via the email parser.
The email parser can only create new records. It is not possible to update existing records using parser.

7. What is the file size limit for attachments added via email parser?
Up to 5MB can be attached to the record. Multiple files can be attached in the attachment section as long as the total size does not exceed 5MB.

8. When a currency value is added, the value is not populated in the field.
When mapping a currency field, do not add any currency symbols, such as "$". Once the record is created, the currency sign will be automatically populated in the value by the system.

9. Which delimiters can be added while creating the parser content?
There are only three types of delimiters (: colon, ; semicolon, = equals) that can be used in the content to add it to the CRM account. 

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Email Parser — Overview

                                                                                                                Email Parser — An Overview One of the most important and foremost steps in the sales process in any business is lead generation, as the quality of leads generated ultimately determines business growth and revenue. It is also one of the most tedious ...
                                                                                                              • Email Parser

                                                                                                                To know what's new and what has changed in the all-new email parser, visit this transition document. What is email parser? Email parser is a data extraction tool in Zoho CRM that helps an organization in various business functions such as lead ...
                                                                                                              • Troubleshooting Mass Emails

                                                                                                                1. How can I see how many records are eligible to be sent mass emails? Open the List View, filter the records using the smart filter for "email is not empty", "email is not blocked", "email opt out is not selected". This will give the exact number of ...
                                                                                                              • Troubleshooting Email Relay

                                                                                                                1. Why am I getting an authentication failure error? Make sure that the password you entered is correct. To verify the password, log in to your webmail with the same password by typing in the password instead of using auto-fill. Check whether TFA is ...
                                                                                                              • Troubleshooting Email Authentication

                                                                                                                How to fix the error which says "DKIM record missing"? After entering the public key value in you domain settings page, go to https://zohomail.tools/#domainDetails and select TXT. Enter the public key value you generated in CRM and select Lookup. If ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources