Troubleshooting Email Relay
1. Why am I getting an authentication failure error?
- Make sure that the password you entered is correct. To verify the password, log in to your webmail with the same password by typing in the password instead of using auto-fill.
- Check whether TFA is enabled in webmail. If it is enabled, generate an app-specific password in webmail and use the app-specific password in CRM's IMAP settings.
- Whitelist our IP's listed in this help document.
If the issue persists, please contact our support team (support@zohocrm.com).
2. Why did email relay fail?
After three repeated failures a day, the user will be sent a warning email notifying them of the authentication failure, containing the reason for the failure. The relay server will not be used to send emails until the next day.
Note: If the outbound emails fail to deliver from the relay server for any reason, they will be sent via Zoho CRM's server.
3. Should I configure email relay and email authentication for every user?
No, email relay and email authentication work based on the domain, not based on the user email addressed, so there is no need to verify each email address individually. If you have users with different domains, you will need to verify each domain in email authentication and in email relay.
4. Why is bounce processing happening for the emails sent via relay?
When configuring email relay, ensure that the Bounce Management with Zoho CRM checkbox is enabled. If it is not enabled, ensure that there is a proper email address in the return path. If you have checked both of these and the issue persists, contact support
(
support@zohocrm.com
).
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us:
support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Setting up Email Relay
Understanding Email Relay and its benefits Email Relay allows you to route emails through your (company's) server while sending emails from Zoho CRM. Once the relay server is setup, the sent emails will follow a path like this: Zoho CRM -to- Relay ...Troubleshooting Mass Emails
1. How can I see how many records are eligible to be sent mass emails? Open the List View, filter the records using the smart filter for "email is not empty", "email is not blocked", "email opt out is not selected". This will give the exact number of ...Troubleshooting Email Authentication
1. I am getting an error which says "DKIM record missing". After entering the public key value in you domain settings page, go to https://zohomail.tools/#domainDetails and select TXT. Enter the public key value you generated in CRM and select Lookup. ...Troubleshooting Email Templates
1. Product details are not populated in the table created in a template. Product details will only be available if the default product table in the template has been added. If the fields in the Product Details section are added separately, the values ...FAQs on Mass Emails
1. How do I send mass emails from CRM using my SMTP server? Mass emails can be sent via your SMTP servers using email relay. To set up email relays, you will have to connect your SMTP server with the Zoho CRM server. To configure email relay settings ...