Password/Basic Authentication Errors (Zoho Mail, Yahoo)

During the IMAP/POP3 configuration, there is an error message that says "Authentication Failure for <email id>" or "Invalid credentials" 

• Incorrect Password: Confirm the accuracy of the entered password by logging in to your webmail using the same password. Type the password manually rather than relying on auto-fill to ensure verification.
  

• TFA related Error: Verify if Two-Factor Authentication (TFA) is activated in your webmail account. If enabled, create an app-specific password within the webmail settings and apply this unique password in the IMAP/POP3 settings of your CRM.
   

OAuth/ Modern Authentication Errors (Gmail, Outlook, Office 365, Gmail API Integration)

How do I resolve the errors that I get during Office 365/MS Outlook integration with Zoho CRM?   

1. Error: Unable to get SMTP email
   

1. Log in to Microsoft 365 admin center and go to Users > Active Users.
   
2. Select the user whose email address is used to integrate with Zoho CRM, then click Mail in the side pane that pops out.
   
3. Click Manage Email Apps in the Email apps section.
   
4. Select the Authenticated SMTP setting if it is not already selected.
   If the option is already selected, unselect it and select it again.
5. Click Save Changes.
   

      For more information about this error, click here.

Microsoft Support advises users to make sure that their User Principal Name (UPN) and email address are the same in their Identity Provider (IDP).

3. Scope Mismatch: Error message 'The provided resource value to the input parameter 'scope' is not valid'
   If the user attempts to integrate their Outlook account in Office 365 or vice versa, an error will be thrown. The user should ensure configuring the right MS account for the chosen provider.
   

Why did my emails stop syncing inside my Zoho CRM account after changing my Gmail password?

What shall I do if I get Gmail SMTP errors?  

What shall I do if I get Outlook SMTP errors? 

Other Configuration-related errors

During the IMAP/POP3 integration, there is an error message that says "Unsupported or Unrecognized SSL message" or "Could not connect to host". 

• Port related Error:
  

1. Ensure that the accepted port numbers for IMAP/POP3 are correctly entered:
   

• Ports for incoming emails: 993 and 143
  
• Ports for outgoing emails: 465, 587, and 25
  

2. Confirm the status of open ports. Visit https://zohomail.tools/#portCheck and input the server name and port number. If the ports are closed, contact your email service provider to open them.
   
3. Validate your port number usage by referring to this link: https://help.zoho.com/portal/en/kb/crm/connect-with-customers/email/email-tips-guidelines/articles/a-list-of-smtp-and-imap-server
4. If the ports are open but you still encounter a connection error, attempt setting up IMAP/POP3 with the same server details in alternative applications such as MS Outlook, Thunderbird, and so on. If successful in other applications but not in Zoho CRM, reach out to our support team support@zohocrm.com.
   
   

• Server related Error:
  

1. Verify that the server details are accurate. To confirm, visit https://zohomail.tools/#domainDetails and input the domain name to identify the email service provider.
   
2. During the IMAP/POP3 integration, there is an error message that says "Unsupported or Unrecognized SSL message" or "Could not connect to host".
   
3. Authentication takes a long time, followed by the "Server Disconnected" error message. 
   In most cases, this indicates that the server details are incorrect. Confirm your email service provider by visiting https://zohomail.tools/#portCheck and entering the domain name associated with your email address. Once you identify your email service provider, input the accurate server details and attempt the operation again.

During the IMAP/POP3 configuration, there is an error message that says "Authentication Failure for <email id>" or "Application specific password required" 

I am unable to send an email and I am seeing the "Authentication unsuccessful" error message. 

1. Go to the IMAP/POP3 configuration settings and update the password.
   
2. Ensure that the password is also updated in the outgoing mail server details.
   

An email is getting displayed twice in my CRM account.  

However, if this feature is turned on for SMTP servers that already save sent emails by default, it may result in having duplicate emails in the inbox. To display the emails only once, please disable this checkbox.

My account is not enabled for IMAP access. 

Enable IMAP in your mail provider settings.

TFA is not enabled in mail server but while typing password am getting "Authentication Failure for <email address> 

You are likely typing the wrong password for your mailbox. Double check that you are using the correct password and try again.

What should users do when they experience connection issues? The message displayed in the screenshots below provides guidance.

Users should deactivate and reconfigure their email configuration to resolve the connection issues. This will allow them to continue sending and syncing emails in Zoho CRM.

Common Errors:  

Some emails are not displayed in the Emails related list of records. 

"Cannot complete email configuration as the email account you are trying to integrate has already been used by another user <<User name>> within you organization.

Why am I unable to make changes in my email configuration screen despite having an Administrator profile? 

Note: If an administrator encounters this issue, they will require assistance from another administrator to unlock the configuration.

I get the following error message when I go to Setup > Channels > Emails: "You do not have sufficient permissions to perform this operation. Contact your administrator."