Troubleshooting Mass Emails | Zoho CRM - Help

Troubleshooting Mass Emails

1. How can I see how many records are eligible to be sent mass emails?
Open the List View, filter the records using the smart filter for "email is not empty", "email is not blocked", "email opt out is not selected". This will give the exact number of records which will be sent the mass email.

2. Mass emails sent from CRM are landing in recipients' spam folders.
Perform the email authentication and email relay.

Contact our support team (support@zohocrm.com) to whitelist the IP addresses used by Zoho CRM.

3. If more records are selected than the daily limit, will the email be automatically sent on the next day?
Emails will not be sent automatically on the next day. You will have to filter the records using the smart filter set to "Email status" > "Not sent" > "Yesterday" to find the records that were skipped due to limits and then send the mass email to those records.

4. The Sent Email Statistics show incorrect information when compared with the result of using the smart filter.
Go to the audit log and check whether any records were deleted or converted after the mass email was sent. 

5. Why are the Sent Email Stats are in a different language?
The language selected in the personal settings of the sender determines what language the Sent Email Stats are displayed in.

6. Is it possible to send mass email to leads or contacts associated with a campaign?
Yes, it is possible to send mass email to leads associated with a campaign by following these steps: 
  1. Open the campaign record
  2. Select the records from the related list
  3. Click Send Email.

7. Can a user edit a mass email schedule which was created by a different user?
A mass email schedule can only be edited, stopped, or started by the user who created it. Other users can only view or delete the email.

8. When does the daily limit for mass emails reset?
The mass email limit will be reset based on the time zone set on the company details page.


9. Which email server are the mass emails sent from?
If an email relay is configured, emails will be sent via the company's server. If not, they will be sent via Zoho's server. 


SEE ALSO

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series


                                            • Digest


                                            • Functions


                                            • Meetups


                                            • Kbase


                                            • Resources


                                            • Glossary


                                            • Desk Marketplace


                                            • MVP Corner


                                            • Word of the Day


                                              Zoho Marketing Automation

                                                Zoho Sheet Resources

                                                 

                                                    Zoho Forms Resources


                                                      Secure your business
                                                      communication with Zoho Mail


                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times


                                                        Carry your calendar with you
                                                        Anytime, anywhere




                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now




                                                                        Zoho TeamInbox Resources



                                                                                Zoho DataPrep Resources



                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW


                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now









                                                                                                        • Related Articles

                                                                                                        • FAQs: Mass Emails

                                                                                                          1. How do I send mass emails from CRM using my SMTP server? Mass emails can be sent via your SMTP servers using email relay. To set up email relays, you will have to connect your SMTP server with the Zoho CRM server. To configure email relay settings ...
                                                                                                        • Sending Mass Emails

                                                                                                          Building strong connections with customers is crucial in business, and one effective way to achieve this is through skillful email communication. Zoho CRM provides a range of tools for mass email communication that have been designed exclusively for ...
                                                                                                        • Troubleshooting Data Backup

                                                                                                          1. My scheduled data backup is not ready for download in CRM. What should I do? The screenshot below is the default data backup screen in Zoho CRM and will appear when there is no data backup schedules. The screenshot below shows what the page will ...
                                                                                                        • Compose, Organize and Configure Emails

                                                                                                          Zoho SalesInbox lets you compose and send an email to your leads, contacts and others easily. Following are some useful features in SalesInbox with respect to composing an email. When you compose your email, SalesInbox suggests contacts and leads ...
                                                                                                        • Troubleshooting Email Relay

                                                                                                          1. Why am I getting an authentication failure error? Make sure that the password you entered is correct. To verify the password, log in to your webmail with the same password by typing in the password instead of using auto-fill. Check whether TFA is ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace

                                                                                                            Resources

                                                                                                            Videos

                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                            eBooks

                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                            Webinars

                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                              Zoho Show Resources