Troubleshooting Mass Emails
1. How can I see how many records are eligible to be sent mass emails?
Open the List View, filter the records using the smart filter for "email is not empty", "email is not blocked", "email opt out is not selected". This will give the exact number of records which will be sent the mass email.
2. Mass emails sent from CRM are landing in recipients' spam folders.
Perform the email authentication and email relay.
3. If more records are selected than the daily limit, will the email be automatically sent on the next day?
Emails will not be sent automatically on the next day. You will have to filter the records using the smart filter set to "Email status" > "Not sent" > "Yesterday" to find the records that were skipped due to limits and then send the mass email to those records.
4. The Sent Email Statistics show incorrect information when compared with the result of using the smart filter.
Go to the audit log and check whether any records were deleted or converted after the mass email was sent.
5. Why are the Sent Email Stats are in a different language?
The language selected in the personal settings of the sender determines what language the Sent Email Stats are displayed in.
6. Is it possible to send mass email to leads or contacts associated with a campaign?
Yes, it is possible to send mass email to leads associated with a campaign by following these steps:
- Open the campaign record
- Select the records from the related list
- Click Send Email.
7. Can a user edit a mass email schedule which was created by a different user?
A mass email schedule can only be edited, stopped, or started by the user who created it. Other users can only view or delete the email.
8. When does the daily limit for mass emails reset?
The mass email limit will be reset based on the time zone set on the company details page.
9. Which email server are the mass emails sent from?
If an email relay is configured, emails will be sent via the company's server. If not, they will be sent via Zoho's server.
SEE ALSO
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
FAQs: Mass Emails
1. How do I send mass emails from CRM using my SMTP server? Mass emails can be sent via your SMTP servers using email relay. To set up email relays, you will have to connect your SMTP server with the Zoho CRM server. To configure email relay settings ...Sending Mass Emails
Building strong connections with customers is crucial in business, and one effective way to achieve this is through skillful email communication. Zoho CRM provides a range of tools for mass email communication that have been designed exclusively for ...Troubleshooting Email Deliverability
How to fix the error which says "DKIM record missing"? After entering the public key value in you domain settings page, go to https://zohomail.tools/#domainDetails and select TXT. Enter the public key value you generated in CRM and select Lookup. If ...Troubleshooting Data Backup
1. My scheduled data backup is not ready for download in CRM. What should I do? The screenshot below is the default data backup screen in Zoho CRM and will appear when there is no data backup schedules. The screenshot below shows what the page will ...Troubleshooting SalesInbox
Why are some emails not showing up in SalesInbox? There are several reasons emails might not show up in SalesInbox: Folder Mapping: SalesInbox relies on folder mapping between your email account and CRM. If the emails are in folders that haven’t been ...
New to Zoho LandingPage?
Zoho LandingPage Resources