Troubleshooting Mass Emails | Zoho CRM - Help

Troubleshooting Mass Emails

1. How can I see how many records are eligible to be sent mass emails?
Open the List View, filter the records using the smart filter for "email is not empty", "email is not blocked", "email opt out is not selected". This will give the exact number of records which will be sent the mass email.

2. Mass emails sent from CRM are landing in recipients' spam folders.
Perform the email authentication and email relay.

Contact our support team (support@zohocrm.com) to whitelist the IP addresses used by Zoho CRM.

3. If more records are selected than the daily limit, will the email be automatically sent on the next day?
Emails will not be sent automatically on the next day. You will have to filter the records using the smart filter set to "Email status" > "Not sent" > "Yesterday" to find the records that were skipped due to limits and then send the mass email to those records.

4. The Sent Email Statistics show incorrect information when compared with the result of using the smart filter.
Go to the audit log and check whether any records were deleted or converted after the mass email was sent. 

5. Why are the Sent Email Stats are in a different language?
The language selected in the personal settings of the sender determines what language the Sent Email Stats are displayed in.

6. Is it possible to send mass email to leads or contacts associated with a campaign?
Yes, it is possible to send mass email to leads associated with a campaign by following these steps: 
  1. Open the campaign record
  2. Select the records from the related list
  3. Click Send Email.

7. Can a user edit a mass email schedule which was created by a different user?
A mass email schedule can only be edited, stopped, or started by the user who created it. Other users can only view or delete the email.

8. When does the daily limit for mass emails reset?
The mass email limit will be reset based on the time zone set on the company details page.


9. Which email server are the mass emails sent from?
If an email relay is configured, emails will be sent via the company's server. If not, they will be sent via Zoho's server. 


SEE ALSO
    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now


          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide





                    Secure your business
                    communication with Zoho Mail


                    Mail on the move with
                    Zoho Mail mobile application

                      Stay on top of your schedule
                      at all times


                      Carry your calendar with you
                      Anytime, anywhere




                              Zoho Sign Resources

                                Sign, Paperless!

                                Sign and send business documents on the go!

                                Get Started Now


                                    Zoho SalesIQ Resources



                                        Zoho TeamInbox Resources



                                                Zoho DataPrep Resources



                                                  Zoho DataPrep Demo

                                                  Get a personalized demo or POC

                                                  REGISTER NOW


                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now











                                                                          • Related Articles

                                                                          • Sending Mass Emails

                                                                            One of the most important activity in business is communication with the customers and the best way to do so is through emails. Zoho CRM provides the option of using mass email to reach a large number of customers. You can also create auto ...
                                                                          • What are mass emails used for?

                                                                            Mass emails allow you to send one message to a group of prospects or customers at the same time. For example, you can send announcements, newsletters, or transactional emails to prospects, or send follow-up emails to customers whose deals are in ...
                                                                          • How do I check previously sent mass emails?

                                                                            The Sent tab on the mass emails page lists all the previously sent mass emails. Click on an email to see details including who it is from, who it was sent by, the template used, and the sent email statistics. The Sent Email Statistics allow users to ...
                                                                          • How do I schedule mass emails to be sent at a particular date and time?

                                                                            Scheduled mass email is available in the Professional, Enterprise, and Ultimate editions. Administrators or users with permission to send mass email can schedule mass emails. You can schedule up to 10 mass emails per module at a time. The available ...
                                                                          • How many mass emails can be sent from a trial account and is there a way to schedule mass emails?

                                                                            The limit for mass emails varies depending on the trial edition that you are subscribed to: You can send up to 20 mass emails per day per organization in the Standard, Professional, Enterprise, and Ultimate trial editions. You can schedule up to 10 ...
                                                                          Wherever you are is as good as
                                                                          your workplace

                                                                            Resources

                                                                            Videos

                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                            eBooks

                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                            Webinars

                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                            CRM Tips

                                                                            Make the most of Zoho CRM with these useful tips.



                                                                              Zoho Show Resources