While accessing Ask Zia, it keeps loading even after checking on multiple browsers.
Change your account Language preference to English under CRM Setup > General > Personal Settings > Locale Information > Language.
If the issue persists, write to us with a screen recording or connect with support on a live session to have our experts debug and assist further.
The Zia Smart Prompt throws an "Incorrect API Key Provided" error.
If you are using a free OpenAI token, Smart Prompts can only be used once during the configuration process, and the token is consumed at that stage itself. After the initial configuration is completed, the same token cannot be reused for Smart Prompts within CRM. The solution to this is to upgrade your Open AI plan and generate a New API key to use it accordingly. If the issue persists or need any help, contact support for assistance.
When attempting to enrich the data with Company and Email fields, the fetched data displayed in the pop-up is not relevant.
Validate the details entered in the fields match the expected information. With the help of Zia, only the company websites which are an organization's open website allowed to enrich data or custom domain email address are supported. The social media profiles. Webpage URLs and public email domains, such as Gmail, Yahoo, and Outlook, are not supported to gather the data.
Zia record owner suggestion is unavailable on the record page.
Ensure that the module must have a minimum of 1,000 records created within the last six months for Zia for inductive reasoning, suggest record owners, and draw patterns accordingly. We recommend conducting periodic checks by removing redundant, inaccurate, and duplicate data to achieve accurate predictions.