• The user will no longer be able to access the CRM account.
  
• No one will be able to log into the service using the deactivated ID.
  
• You are free to use the same user license to add another user. 
  
• The user license is not canceled. the number of user licenses that you have purchased remains the same, and you will be billed accordingly unless you reduce your total user licenses.
  
• The user will be listed under Inactive Users.
  
• If you decide to activate the user again, you can re-invite the deactivated user.
  

To deactivate a user

1. Log in to Zoho CRM with Administrator privileges.
   
2. Go to Setup > Users & Control > Users.
   
3. In the Users page, select the Active Users view.
   
4. In the Active Users section select the checkbox corresponding to the users that you want to deactivate.
   
5. Click Deactivate.
   The user will be deactivated and a system generated email will be sent to the corresponding user.
   

To activate a user

1. Log in to Zoho CRM with Administrator privileges.
   
2. Go to Setup > Users & Control > Users.
   
3. In the Users page, select the Inactive Users view.
   
4. In the Inactive Users section select the checkbox corresponding to the users that you want to activate.
   
5. Click Activate.
   
   The user will be activated and a system generated email will be sent to the corresponding user.
   
   

To activate add-ons and plug-ins

1. Click Setup > Subscription Manager > Activate Users.
   
2. In the Activate Users page, click Edit.
   
3. Select the check boxes of the respective add-ons and plug-ins for the corresponding user.
   
4. Click Save.
   

To close your Zoho account permanently

1. Log in to https://accounts.zoho.com.
   
2. Select the Close Account option.

• On closing your account, you will not be able to access our Zoho Services.
  
• Before closing, please ensure that you have exported all your data from the Zoho CRM system and also from the other Zoho services.
  
• Once you close your account, all of your data within Zoho services will be deleted immediately and cannot be restored in future.
  

Reset Password

Users with any role can reset their password individually by clicking on the Forgot Password link in the login page.

To reset the password

1. Click the Forgot Password link in the Log in page of Zoho CRM, the system redirects you to Zoho Accounts page.
   
2. In Zoho Accounts page:
   
   • Email ID: Specify the registered Email ID as mentioned in Account information.
     
   • Image Text: Enter the code as seen in the given picture.
     
3. Click Request.
   The system sends an automated email to your Email ID.
4. Click the given link 'here' in the email, you will be redirected to Zoho Accounts Password Reset page.
   
5. In Password reset page, enter your New Password.
   
6. Click Change.
   The new password is updated and you can use it to log in to all Zoho services.