Managing Teamspaces

Managing Teamspaces

Available in
Standard, Professional, Enterprise, and Ultimate editions

Edition-wise limits
Maximum number of teamspaces: Standard - 5, Professional - 10, Enterprise - 25 and Ultimate - 25
Maximum number of folders per teamspace: 50

Profile permissions related to this feature
The Manage Teamspace permission will allow users to create, edit, and delete all teamspaces.

Teamspaces are dedicated spaces in Zoho CRM that teams can work and collaborate in. A single CRM organization can have multiple teamspaces based on functions, locations, projects, and so on.

Examples of teamspaces based on business functions include sales, marketing, operations, legal, and so on.

Examples of industry-specific teamspaces could be:
  1. Construction and development (for real estate)
  2. Transportation, warehouse, and procurement (for logistics)
  3. Supply chain management, QA/QC, and Maintenance (for manufacturing)
  4. Risk management and underwriting (for finance organizations)
  5. Food and beverage, events and entertainment, and guest relations (for hospitality-related businesses)

Each teamspace has the members of a team along with the modules that are relevant for that team's work. It also has a teamspace admin who manages that teamspace by adding/removing CRM users and modules.

For example, a marketing teamspace could have:
  1. The marketing manager as teamspace admin
  2. Product marketers, content marketers, social media marketers, marketing analysts, interns, and so on as teamspace members.
  3. Leads, Campaigns, Social, Ads, Case Studies, Win/Loss Analysis, Competitor Analysis, etc. as modules

Create a teamspace

To create a teamspace:
  1. Click the teamspace switcher located at the bottom of the secondary sidebar and click + New Teamspace.

  2. In the Create New Teamspace page, Click on the teamspace to set an icon. Enter the name of the teamspace and give it a description.

  3. Click Add Modules. In the popup that appears, select the modules for your teamspace and click Add.

  4. In the same popup, click + Create Folder to create a folder. Add a folder name and click Create.

    Once created, you can select the folder when you add modules.
  5. You can also rearrange modules, move them to another folder, and remove them in this space.

  6. Select the teamspace admin. This person will be able to manage the teamspace going forward. This can be any CRM user.
  7. Manage access to the teamspace by either making it available for all users or for selected users.

    In case you've chosen the latter, you can add users, roles, profiles, and groups to the teamspace and click Save.

    Please note that the teamspace admin will not be added automatically when you choose selected users.
  8. Click Save.
You've successfully created a brand-new teamspace!

Notes
Note
  1. You can also create a teamspace by navigating to Setup > Customization > Teamspace and clicking Create Teamspace.
  2. Any CRM user can be added as the teamspace admin. That user will be able to make changes to that teamspace. No profile permission is needed for a CRM user to be a teamspace admin.
  3. Any user with the Manage Teamspace permission enabled in their profile will be able to manage all teamspaces.
  4. You can view the modules present in a teamspace by navigating to Setup > Customization > Teamspace. In a teamspace card, click the info icon.

Reorder teamspaces

  1. Click the teamspace switcher at the bottom of the sidebar.
  2. Click Manage Teamspace.
  3. In the Create your Teamspace page, click the reorder icon and drag the teamspace to the required location. The order is from left to right, top to bottom.

Switch teamspaces

If you are a member of multiple teamspaces, you can easily switch to another teamspace by:
  1. Clicking the teamspace switcher at the bottom of the sidebar.
  2. Selecting the teamspace you want to switch to.

Add or remove users/modules in an existing teamspace

  1. Click the teamspace switcher at the bottom of the sidebar.
  2. Hover over the teamspace you want to add users to and click the edit icon.
  3. In the Edit Teamspace page, click + Add Modules.
  4. In the popup that appears, select the org modules for your teamspace, select the folder, and click Add.
  5. In the Admin & Permissions section, manage access to the teamspace by either making it available for all users or for selected users.
  6. In case you've chosen selected users, you can add users, roles, profiles, and groups to the teamspace and click Save.
  7. Click Save to save the changes to your teamspace.

Edit a teamspace

  1. Click the teamspace switcher at the bottom of the sidebar.
  2. Hover over the teamspace you want to add users to and click the edit icon.
  3. Make the necessary changes in the Edit Teamspace page.
  4. Click Save.

Delete a teamspace

  1. Click the teamspace switcher at the bottom of the sidebar.
  2. Hover over a teamspace and click the delete icon.
  3. In the Delete Teamspace popup, click Yes, delete.
Notes
Note
  1. Users with Manage Teamspace permission, as well as Teamspace admins and CRM admins, have the ability to add, remove, and rearrange modules directly within the sidebar.
  2. This can be done for all teamspaces by CRM admins and users with Manage Teamspace permission, while Teamspace admins can only do so for the teamspaces where they have been designated as admins.
  3. They can:
    1. Within the required teamspace, click the Modules tab in the sidebar.
    2. Click the Manage Modules icon () inside the Modules tab.
    3. They can add modules by clicking the Add Module () icon, adding the necessary modules, and clicking Add Selected.
    4. In the Choose Folder popup, select the folder where these modules need to be added and click Done.
    5. They can move the module to a new folder, remove it, and rearrange it as well.
  4. Team module admins and org admins can even create modules by clicking the handy + icon.
  5. You can also edit a teamspace by navigating to Setup > Customization > Teamspace. Hover over a teamspace card and click the edit icon.
  6. A team module can be added to multiple teamspaces. It gets unlinked from a teamspace when it is removed from a teamspace or if the teamspace is deleted. An unlinked team module can be added to a teamspace, just like you'd add any other module.
  7. Teamspace customization will not be enabled for sandbox deployment if all users of an org are not switched to the new CRM NextGen UI.

See also
For frequently asked questions about teamspaces, see: FAQs.
For learning more about working with team modules, see: Working with team modules.
For instructions on creating, editing, or deleting team modules, see: Configuring team modules.
For learning more about automation in team modules, see: Automation in team modules.
To learn about module views and for a 360 degree view of customer interactions, see: Module Views and Interactions tab respectively.
To learn about what CRM for everyone, see: Scope of CRM for everyone.