Zia - Best Time to Contact | Online Help - Zoho CRM

Best Time to Contact Customers

We often hear telecallers asking, "Is this the right time to talk?". Though most of the times our response is not affirmative, have you wondered why is it important for them to know whether it is the right time to contact? Because, oftentimes approaching a customer at an inappropriate time can cost a lot more than just a lost deal, it sometimes sours the customer's experience with your company. 

Unlike the telecallers, a sales person doesn't get an opportunity to ask the customer if it's the right time to chat with them or send an email. Zia's best time to contact can make their job a lot easier by auto suggesting the suitable time to contact for every customer.  

Availability
Permission Required
Available for all the users.


How Zia computes the best time?

Zia can suggest the best time to contact prospects based on actions performed by:
  1. the customer
  2. the rep in response to an email or call from the customer
Say a customer browses through your website and leaves a chat. The system will suggest an ideal time to contact based on the time the link was clicked and the time of the chat. If the rep calls, sends an email or replies to the chat at the suggested time, there may be better chances of getting a response.
These suggestions can help the sales team plan and distribute their activities around the customer's suitable time and utilize the rest of the day in other important tasks. 

Instances that Zia uses to suggest the Best time

Best time to Contact appears for a Contact only when at least one of the following has happened at least once:
  1. Contact has answered your call and the call duration is more than one minute
  2. Contact has called you and you have missed
  3. Contact has called you and you have answered
  4. Contact has opened your email
  5. Contact has opened your email and clicked any links
  6. Contact has sent you an email

View best time to call/email

Zia notes the time when a customer answers your call, replies to your emails, how long they take to respond an email, how soon do they reply to your emails, the time during the day when they mostly reply or take your call to suggest the best time to send an email or call. 
You can view the best time in the record's detail page in the Leads and Contacts modules.

Points to consider  
For better suggestions on best time to contact, configure Zoho CRM with the following features:
  1. Email Integration
  2. Zoho PhoneBridge
Note
  1. You cannot modify the best time suggested by Zia. 
  2. The best time suggestions will be accompanied by a star symbol to indicate the most relevant time of contact. A partially filled star indicates lesser relevance than a filled one. 

  1. Once the suggested time for the day has past, the system will automatically strikes it after 30 minutes.
  2. Zia will consider your organization's working hours and the locale timezone for auto suggestions.

Disable best time to contact suggestion

You can disable the best time to contact suggestion from Setup  > Zia > Communication > Best time to contact, by toggling the call and email buttons. If you'd like to deactivate Zia's Best time to contact suggestions, altogether, you can do so by clicking the Click here to Deactivate Best time to contact prompt at the bottom of the page.



    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                        Zoho Marketing Automation

                                          Zoho Sheet Resources

                                           

                                              Zoho Forms Resources


                                                Secure your business
                                                communication with Zoho Mail


                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times


                                                  Carry your calendar with you
                                                  Anytime, anywhere




                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now




                                                                  Zoho TeamInbox Resources



                                                                          Zoho DataPrep Resources



                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW


                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now







                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.



                                                                                                  • Related Articles

                                                                                                  • Analytics for Zia Best Time to Contact

                                                                                                    For every organization, winning a deal and converting a prospect is a positive milestone. It requires a combination of the right product, the right pricing, and, perhaps most importantly, the right communication at the right time. This is why Zia, ...
                                                                                                  • Best Mode to Contact Customers

                                                                                                    Overview One of the challenges sales personnel face is determining the optimal time and method to contact customers. Knowing a customer's preferred mode of contact during business and non-business hours is key to enabling more personalized and ...
                                                                                                  • Capabilities of Zia in Zoho CRM— A perspective

                                                                                                    Zoho CRM harnesses the transformative power of Artificial Intelligence (AI) to revolutionise decision-making across all critical areas of your business, from initial customer interactions to their entire journey. With Zia, AI-powered assistant, Zoho ...
                                                                                                  • Zia Reminders

                                                                                                    Best time to Contact suggestions by Zia helps you in successfully reaching out to your customers. Going a step further, Zia intelligently even sets up reminders for your records based on these Best time to Contact suggestions. Instead of setting up ...
                                                                                                  • Zia Recommendation

                                                                                                    Recommendation tool and its benefits A recommendation tool uses artificial intelligence to identify and analyze customer data such as their purchase details, interests, requirements, and behavioral patterns to suggest the most relevant product. It ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace

                                                                                                      Resources

                                                                                                      Videos

                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                      eBooks

                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                      Webinars

                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                        Zoho Show Resources