Zia Notes Summary | Zoho CRM Help

Zia note summary

This feature is being released in a phased manner, and it's currently available only in specific regions.


Sales reps often find themselves bogged down by the sheer volume of customer interaction notes they must review and analyze daily. This critical but time-consuming task can lead to reduced productivity, and the risk of overlooking key details that could drive customer engagement and project success. In the fast-paced world of sales, where every moment and every piece of information counts, the inability to quickly grasp the essence of customer interactions can significantly hinder a sales rep's performance. This challenge underscores the need for a tool that can streamline the review process, highlight essential information, and support effective decision-making, thereby enhancing the overall management of customer relationships and projects.

Zia Notes Summary addresses the challenge of time-consuming note reviews, enhancing decision-making and productivity by highlighting critical information at a glance. It not only saves time but also ensures that important details are not overlooked, facilitating better customer engagement and project management. 

Business Scenarios

  1. Customer service follow-ups: Customer service teams can use Zia to summarize interactions with customers, helping them prepare for follow-ups or escalate issues with all relevant information at hand.
  2. Sales meetings preparation: Before meetings, sales professionals can review summaries of past interactions to tailor their pitches or anticipate client questions, ensuring they're always a step ahead.
  3. Project management updates: Project managers can quickly catch up on the latest notes from team members on project progress, making it easier to compile updates for stakeholders.
  1. Zia Notes summary is available for orgs in the Enterprise edition with 20+ user licenses or in the Ultimate edition of Zoho CRM.
  2. Notes summary is exclusively available in English.

Using Zia Notes summary

Accessing the note summary is easy with just a few clicks. Zia Notes summary is automatically enabled for eligible organizations, so there is no need to manually configure or enable it.
  1. Go to the Notes section of the specific record.
  2. Click on the button Summarize note (s).
  3. A pop-up will appear with two summaries:

    1. Last Note Summary: Focuses on summarizing the most recent note, perfect for quick updates or catching up on the latest entry.
    2. Overall Summary: Provides a comprehensive overview of all notes associated with the record. Ideal for understanding the full scope of interactions or information gathered over time.

Best practices

  1. Regular use of Zia Notes Summary can dramatically reduce the time spent reviewing notes, allowing for more time to be spent on actionable tasks.
  2. Employ both types of summaries to stay updated on recent developments and maintain a holistic view of customer interactions or project statuses.
  3. Incorporate summaries into team meetings or reports for efficient sharing of customer insights or project updates.

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