Zia Writing Assistant
This feature is being rolled out in phases and may not be accessible to everyone.
Overview
Blue Pencil is an advanced writing assistant powered by Zia, is seamlessly integrated into Zoho CRM to enhance your email communication. This feature is designed to help users compose clear, concise, and polished emails by providing real-time suggestions and corrections directly within within the CRM.
Effective communication is crucial in building and maintaining customer relationships. With Writer's Blue Pencil, you can ensure that every email you send is professional and error-free. The assistant goes beyond basic spell checking by analyzing your text for grammatical errors, punctuation mistakes, and stylistic improvements. It also offers readability analysis to help you fine-tune your message for maximum impact.
By integrating directly into the Email Compose window, Writer's Blue Pencil allows you to improve your writing without interrupting your workflow. Whether you're reaching out to a new lead or following up with an existing customer, this tool helps you communicate more effectively and confidently.
Key features
- Real-time spelling and grammar checks: Detects and corrects errors as you type.
- Writing style recommendations: Suggests enhancements for readability and sentence structure.
- Readability analysis: Evaluates your email content for effective communication.
Availability
Available for organizations with Enterprise and above editions.
- Supported languages: English, Spanish, French, and Portuguese.
Using the Writing Assistant in emails
The writing assistant is available in the Email Compose window of Zoho CRM. As you draft an email, it automatically analyzes your text in real-time, highlighting errors and offering suggestions to improve your message.
How to use
- Navigate to a contact or lead record.
- Click on the Email tab to compose a new email.
- Begin typing your message. The writing assistant will analyze your text.
- Review underlined words or phrases to view suggestions.
- Apply changes to enhance your email content.
Take a look at this video for an overview on using the Writing Assistant fearture.
Enabling or disabling the Writing Assistant
The writing assistant is enabled by default. You can enable or disable it based on your preference.
- Go to Setup.
- Navigate to Zia > Recommendations > System Recommendations.
- Toggle the Writing Assistant option to enable or disable the feature.
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