Assigning and Managing Task Owner
Each task needs an owner, someone who is responsible for its completion. When you create a task, you can assign it to yourself or other agents in your team to complete it. Note that tasks also get assigned through automation rules such as workflows and macros.
Only support administrators and authorized agents can only assign tasks.
To assign/re-assign tasks
- In the Zoho Desk account, navigate to the Activities module.
- On the Activities Home page, click Tasks at the bottom of the left menu.
- Open the desired task to re-assign ownership.
- In the Task Details page, click the Task Owner field.
- Select an agent or a team from the drop-down list.
The task is assigned to the specified agent or team.
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