Marking Activities as Spam | Zoho Desk

Marking an Activity as Spam

Activities include calls, tasks, and events that may be associated with records such as contacts or tickets. Each activity stores information such as start time, duration, priority, status, and related details.

In some situations, an activity may be associated with a contact or ticket that has been identified as spam. When this happens, the related activity is automatically marked as spam and excluded from regular activity views.

This section explains how activities are marked as spam and where spam activities can be accessed.
  1. Marking an activity as spam   - Activities cannot be marked as spam directly. An activity is automatically marked as spam when the associated contact or ticket is marked as spam. Once the related record is flagged as spam, all associated activities such as calls, tasks, and events are also labeled as spam. No manual action is required to mark the activity as spam.
  2. Unmarking an activity as spam   - Activities also cannot be unmarked as spam independently. When the associated contact or ticket is marked as not spam, the related activities are automatically restored and removed from the spam category.

Accessing spam activities     

Activities marked as spam can be viewed from the following locations.

To view spam activities from the activities module  
  1. Navigate to Activities tab.
  2. Select Spam Activities from the left panel.

Additional views are available to display specific activity types:
  1. Navigate to Activities > Calls > Spam Calls under all views from the left panel.
  2. Navigate to Activities > Tasks > Spam Tasks under all views from the left panel.
  3. Navigate to Activities > Events > Spam Events under all views from the left panel.

Viewing spam activities from other tickets, contacts, and accounts

Spam activities can also be viewed from the activity tab within records such as tickets, contacts, and accounts.

To view ticket associated activities
  1. Open the required record.
  2. Navigate to the Activities tab.
  3. Use the activity filter and select Spam Activities.

Separate filters are available to display spam calls, spam tasks, or spam events.