1. Change owner
2. Update two or more events
3. Export the events lists to a CSV file
   

Note: The Event ID field is mandatory and cannot be removed. 

To customize the columns in table view

1. Navigate to the Activities tab and select Events.
2. Click the Select Columns icon located next to the column header (e.g., Event Name).
3. In the Select Columns window, choose the fields you want to display, uncheck the unwanted columns, and drag and drop the columns to reorder them.
4. Click Save to apply the changes.
   
   
   

Points to remember:

1. Customizations made to the Table View apply to all users with access to the view.
2. Fields with blank or null values are displayed as a dash ("-").
3. Multi-line or text area fields cannot be added to the Table View.
   

Creating custom event list views

1. Click the Activities module. 
2. On the Activities home page, click Events on the bottom of the left panel.
3. Click the Plus icon () next to Events.
   
   
   
   
4. On the Create Custom View page, enter the custom View Name.
   
5. Specify the criteria to filter the events.
   
6. Specify the visibility for this custom view.
   You can choose between Only me, All agents, or Specific agents.
7. Click Create.
   
   

To sort the events in the list view

1. Click the More (…) icon in the upper right corner of the Activities home page.
2. Select the given options as per your sorting needs.
   Your list will refresh and display the associated events as per your selected sort by options.

1. Click the Filter () icon at the top of the page.
2. Select the associated Agent and Due Date/Start Time as per your requirement.
   Your list will refresh and display the associated events according to your applied filter.
   
   

These filters will be useful when you've chosen some of the generic views like All Events, Open Events, Overdue Events, etc.

 

Note: By default, Zoho Desk will display only 10 records (events) per page. However, you can choose the number of records to be displayed on a single page. A maximum of 50 events can be viewed per page. The system will remember your selection the next time you access event views.

Mass actions in event views

Users can perform various mass actions from the events view:

1. Update
2. Delete
3. Assign To

I. To update event(s)

1. Select the event(s).
2. Click Update from the mass actions list.
3. Select the field to be updated and specify the new values for it.
4. Click Save.
   
   

II. To delete event(s)

1. Select the event(s).
2. Click Delete from the mass actions list.
3. In the confirmation dialog box, click Delete.
   
   

To permanently delete event(s)

1. Go to Setup > Data Administration > Recycle Bin.
2. Select Events from the drop-down menu in the top bar.
   
3. Select the desired event(s) to permanently delete and click Delete in the upper-right corner of the page.
   
   
   
   
4. Click OK to confirm the selection.
   Your selected event(s) will be permanently deleted from Zoho Desk.

To restore event(s)

1. Go to Setup > Data Administration > Recycle Bin.
2. Select Events from the drop-down menu in the top bar.
3. Select the desired event(s) to restore and click Restore in the upper-right corner of the page.
   
   
   
   
4. Click Proceed to confirm the selection.
   Your selected event(s) will be restored.