1. Quick Search
   
2. Faceted Search
   
3. Advanced Search
   
4. Search Records by Alphabets (Customers module only)
   

Quick Search

1. In the Zoho Desk, click the Search icon ( ) from the top bar.
   
2. Enter the desired keyword(s) in the search box.
   Zoho Desk predicts what you're looking for and shows the search results from the current module.
3. Select the desired Module to search from.
   You can select all modules or specific modules from the predictions box to narrow down your search.
   

 

To perform a faceted search

1. In the Zoho Desk, click the Search icon ( ) on the top bar.
   
2. Enter the desired keyword(s) in the search box.
   
3. Hit Enter.
   The records matching the search keywords will be listed.
4. Click the facet values on the left menu to show results in the given facets.
   The breadcrumb at the top of the page displays the facet values you've chosen.

Note

You can also perform a faceted search from the All Departments view. In such a case, the Department is added as a facet and displays their entities as facet values.

Advanced Search

Advanced search enables you to search for records by specifying custom search criteria.

1. In the Zoho Desk, click the Search icon ( ) on the top bar.
   
2. Click the Search icon ( ) on the search bar.
   
3. Click Advanced Search on the search drop-down list.
   
4. On the Advanced Search page, specify the desired filter criteria and the keywords to search for.
5. You can use the AND/OR combinations between the filter properties.
6. Click Search.
   

Search Records by Alphabets

You can search for contacts and accounts within the Customers module by clicking the alphabet links displayed on to your right. It directly takes you to the matching records that starts with the selected alphabet.

1. Click the Customers module.
   
2. On the Contacts Home page, click an Alphabet from the list.
   
3. The page displays the list of matching contacts that start with the selected alphabet.
   

Note: You can also switch to the Accounts module from the left menu and perform the same operation.Also, the alphabet search option will search for records by their First name. If you want to search records by the Last Name, you need to change the Name Format under Setup.

Sort and View Search Results

While you perform a quick search, you can also sort the search results according to your preference.

1. Modified Time - To lists the recently modified records at the top.
   
2. Relevance - To fetch the records based on the number of times your keywords appear in a record.
   

By default, Zoho Desk displays 10 records per search results page. However, you can click the More Actions icon ( ) to choose the number of records to be displayed on a page. A maximum of 50 records can be viewed per page. 

Note: The option to sort the search results is not available for Advanced Search.

Note: Shift + Select option works in both the classic and compact views, as well as across all work modes (status, handshake, countdown, priority).