Downgrading your Plan - Zoho Desk Knowledgebase

Downgrading your Zoho Desk Subscription

We want Zoho Desk to be your go-to choice for help desk needs to help you win your customer's love and loyalty. 

If for any reason you need to downgrade your subscription to a plan of lower value you can do so at any time. Please keep in mind that Zoho Desk will not delete any of your data when your subscription is downgraded. All that should happen is that some of your features will cease to work and automatically hidden as you downgrade.

Downgrading your Zoho Desk plan is fast, simple, and you can do it as many times as you wish to. You can downgrade from:
  • Enterprise to Professional
  • Professional to Standard
  • Enterprise to Free
  • Professional to Free
  • Standard to Free

Note:
  • Only the primary contact (or the Super Admin) can manage subscriptions in your help desk.
  • When you downgrade halfway through the plan’s billing cycle, you're not automatically entitled to the value of the unused portion of the previous plan. However, you can request a prorated refund at payments@zohocorp.com.

To downgrade your Zoho Desk plan:
  1. Click your Account Photo in the top-right corner of the help desk.
  2. Click Subscription at the bottom of the profile window.
    The Zoho Store page opens in a new tab.
  3. In the Zoho Store page, hover your mouse pointer over your current plan and click Upgrade / Downgrade plan.
    You can see the details of the other plans that you can downgrade.
  4. Click Downgrade on the plan you want to subscribe.



  5. Click Confirm.
    You may click Share Feedback, to share the reason for downgrading from your previous plan.
Your Zoho Desk account will be downgraded depending upon the plan opted by you. 

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                                



                            





                          Manage your brands on social media




                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now





                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now










                                                                                          • Related Articles

                                                                                          • Upgrading your Zoho Desk Subscription

                                                                                            Zoho Desk plans are designed to help you scale your customer support process as you grow. Our Free plan is ideal for customers who have just transitioned from email-based support, while our paid plans are for businesses who have an established ...
                                                                                          • Why should you choose our Enterprise plan?

                                                                                            The Enterprise plan is designed to offer great value to any large business. This is especially true for companies looking to reduce their support costs (compared to the competing help desks) while increasing the productivity of their agents. With a ...
                                                                                          • Is the free starter plan in Zoho Desk ideal for us?

                                                                                            Whether you lead a team of seven or seven hundred agents, Zoho Desk has got you covered. It ensures you deliver customer happiness at any scale.  We believe that small businesses must also be able to deliver world class customer service without ...
                                                                                          • Introduction to Zoho Desk

                                                                                            Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...
                                                                                          • Integrating LINE with Zoho Desk

                                                                                            LINE Messaging App LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available on a variety ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources