Downgrading your Zoho Desk Subscription
- Enterprise to Professional
- Professional to Standard
- Enterprise to Free
- Professional to Free
- Standard to Free
- Only the primary contact (or the Super Admin) can manage subscriptions in your help desk.
- When you downgrade halfway through the plan’s billing cycle, you're not automatically entitled to the value of the unused portion of the previous plan. However, you can request a prorated refund at payments@zohocorp.com.
- Click your Account Photo in the top-right corner of the help desk.
- Click Subscription at the bottom of the profile window.
The Zoho Store page opens in a new tab. - In the Zoho Store page, hover your mouse pointer over your current plan and click Upgrade / Downgrade plan.
You can see the details of the other plans that you can downgrade. - Click Downgrade on the plan you want to subscribe.
- Click Confirm.
You may click Share Feedback, to share the reason for downgrading from your previous plan.
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