Managing your License Seats
Agents are the ones who can log in to your Zoho Desk account, access help desk data and use various functions according to the permissions configured by the administrator. You can add seats to your existing Zoho Desk plan as and when required.
Zoho CRM Training Programs
Zoho DataPrep Personalized Demo
Note:
- Only the primary contact (or the Super Admin) can manage subscriptions in your help desk.
- You are not required to add or reduce licenses if you are in the Free plan.
- You cannot add additional licenses beyond the three seats provided in the Free plan. However, you can upgrade to a paid plan that supports the number of agents you require.
- If your purchase was made offline, please contact upgrade@zohocorp.com to modify your subscription. If you want to move to online subscription, please update your Payment Method.
To add license seats:
- Click your Account Photo in the top-right corner of the help desk.
- Click Subscription at the bottom of the profile window.
The Zoho Store page opens in a new tab. - In the Zoho Store page, hover your mouse pointer over your current plan and click Add corresponding to the Agents.
- Enter the number of agent licenses you wish to purchase in addition to your current count.
- The prorated cost of additional seats for the rest of your billing cycle will be displayed.
- Click Continue.
- Review your subscription details and click Make Payment to complete the transaction.
Your Zoho Desk account will be upgraded with the license seats added by you.
Reducing License Seats
You may also reduce the license seats for your help desk if you have exceeded your agent count or if you want to lower costs. We recommend you to deactivate the respective agents before you reduce your license seats in Zoho Desk.
To reduce license seats:
- In the Zoho Store page, hover your mouse pointer over your current plan and click Reduce corresponding to the Agents.
- Enter the number of agent licenses you wish to reduce your current count.
- Click Downgrade.
- Review your subscription details and click Confirm to reduce the licenses.
Your Zoho Desk account will be downgraded to the license seats required by you.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Adding and Managing Agents
In an organization, customer support representatives play a major role as the point of contact for customers. Support reps, also known as agents in help desk software, form the customer-facing teams, who assist customers with billing, product issues ...Upgrading your Zoho Desk Subscription
Zoho Desk plans are designed to help you scale your customer support process as you grow. Our Free plan is ideal for customers who have just transitioned from email-based support, while our paid plans are for businesses who have an established ...Adding and Managing Departments
Departments are the various business divisions within your organization. They can be categorized based on your products, geographical locations or teams. Zoho Desk enables you to create departments and manage customer support individually for each of ...Downgrading your Zoho Desk Subscription
We want Zoho Desk to be your go-to choice for help desk needs to help you win your customer's love and loyalty. If for any reason you need to downgrade your subscription to a plan of lower value you can do so at any time. Please keep in mind that ...Configuring Active Directory SSO for Agents
Active Directory (AD) by Microsoft is a centralized and standardized system that automates network management of user data, security, and distributed resources. In other words, it allows the management and storage of information and provides ...
New to Zoho LandingPage?
Zoho LandingPage Resources