Managing Agent Licenses - Zoho Desk Knowledgebase

Managing your License Seats

Agents are the ones who can log in to your Zoho Desk account, access help desk data and use various functions according to the permissions configured by the administrator. You can add seats to your existing Zoho Desk plan as and when required.

  • Only the primary contact (or the Super Admin) can manage subscriptions in your help desk.
  • You are not required to add or reduce licenses if you are in the Free plan.
  • You cannot add additional licenses beyond the three seats provided in the Free plan. However, you can upgrade to a paid plan that supports the number of agents you require.
  • If your purchase was made offline, please contact to modify your subscription. If you want to move to online subscription, please update your Payment Method.

To add license seats:
  1. Click your Account Photo in the top-right corner of the help desk.

  2. Click Subscription at the bottom of the profile window.
    The Zoho Store page opens in a new tab.

  3. In the Zoho Store page, hover your mouse pointer over your current plan and click Add corresponding to the Agents.
  4. Enter the number of agent licenses you wish to purchase in addition to your current count.

  5. The prorated cost of additional seats for the rest of your billing cycle will be displayed.
  6. Click Continue.
  7. Review your subscription details and click Make Payment to complete the transaction.
Your Zoho Desk account will be upgraded with the license seats added by you.

Reducing License Seats
You may also reduce the license seats for your help desk if you have exceeded your agent count or if you want to lower costs. We recommend you to deactivate the respective agents before you reduce your license seats in Zoho Desk.

To reduce license seats:
  1. In the Zoho Store page, hover your mouse pointer over your current plan and click Reduce corresponding to the Agents.
  2. Enter the number of agent licenses you wish to reduce your current count.
  3. Click Downgrade.
  4. Review your subscription details and click Confirm to reduce the licenses.
Your Zoho Desk account will be downgraded to the license seats required by you.

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