Managing your License Seats
- Only the primary contact (or the Super Admin) can manage subscriptions in your help desk.
- You are not required to add or reduce licenses if you are in the Free plan.
- You cannot add additional licenses beyond the three seats provided in the Free plan. However, you can upgrade to a paid plan that supports the number of agents you require.
- Click your Account Photo in the top-right corner of the help desk.
- Click Subscription at the bottom of the profile window.
The Zoho Store page opens in a new tab. - In the Zoho Store page, hover your mouse pointer over your current plan and click Add corresponding to the Agents.
- Enter the number of agent licenses you wish to purchase in addition to your current count.
- The prorated cost of additional seats for the rest of your billing cycle will be displayed.
- Click Continue.
- Review your subscription details and click Make Payment to complete the transaction.
- In the Zoho Store page, hover your mouse pointer over your current plan and click Reduce corresponding to the Agents.
- Enter the number of agent licenses you wish to reduce your current count.
- Click Downgrade.
- Review your subscription details and click Confirm to reduce the licenses.
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