Why choose Free Plan? - Zoho Desk Knowledgebase

Is the free starter plan in Zoho Desk ideal for us?

Whether you lead a team of seven or seven hundred agents, Zoho Desk has got you covered. It ensures you deliver customer happiness at any scale. 

We believe that small businesses must also be able to deliver world class customer service without having to spend a lot of resources. In this spirit, our starter plan is designed to have as many support reps as you want, without eliminating the basics that would help you get started, for free.

Here is a list of features that are available on our free starter plan:
  1. Free for 3 agents that you can select when the trial is over.
  2. Customer communication channels include one support email address besides web form, and Help Center [client portal].
  3. Priority based SLAs with single level escalation.
  4. Two macros to automate repetitive tasks.
  5. Private knowledge base to share information between agents.
  6. Canned email templates.
  7. Customizable form layout and tabs.
  8. Default profiles and roles to set access permissions based on feature, module, and hierarchy.
  9. Customer support in 9 different languages. 
  10. Native mobile apps for iOS and Android devices.
  11. Radar app for managers and agents.
  12. Get email support 24 hours a day and 5 days a week.​

The free starter plan is ideal when:
  • You're in transition from email and spreadsheet-based customer support. 
  • You have got a do-it-all team where each of you supports your customers. 
  • You're a start-up and not sure how many licenses you might need.
  • You have negligible ticket volumes on average. 
  • You find our regular plans expensive, to begin with.
Also, see if the Standard, Professional, or the Enterprise plan is ideal for your business.