Why choose Free Plan? - Zoho Desk Knowledgebase

Is the free starter plan in Zoho Desk ideal for us?

Whether you lead a team of seven or seven hundred agents, Zoho Desk has got you covered. It ensures you deliver customer happiness at any scale. 

We believe that small businesses must also be able to deliver world class customer service without having to spend a lot of resources. In this spirit, our starter plan is designed to have as many support reps as you want, without eliminating the basics that would help you get started, for free.

Here is a list of features that are available on our free starter plan:
  1. Free for 3 agents that you can select when the trial is over.
  2. Customer communication channels include one support email address besides web form, and Help Center [client portal].
  3. Priority based SLAs with single level escalation.
  4. Two macros to automate repetitive tasks.
  5. Private knowledge base to share information between agents.
  6. Canned email templates.
  7. Customizable form layout and tabs.
  8. Default profiles and roles to set access permissions based on feature, module, and hierarchy.
  9. Customer support in 9 different languages. 
  10. Native mobile apps for iOS and Android devices.
  11. Radar app for managers and agents.
  12. Get email support 24 hours a day and 5 days a week.​

The free starter plan is ideal when:
  • You're in transition from email and spreadsheet-based customer support. 
  • You have got a do-it-all team where each of you supports your customers. 
  • You're a start-up and not sure how many licenses you might need.
  • You have negligible ticket volumes on average. 
  • You find our regular plans expensive, to begin with.
Also, see if the Standard, Professional, or the Enterprise plan is ideal for your business.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Introduction to Zoho Desk

                                                                                                        Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...
                                                                                                      • Managing your License Seats

                                                                                                        Agents are the ones who can log in to your Zoho Desk account, access help desk data and use various functions according to the permissions configured by the administrator. You can add seats to your existing Zoho Desk plan as and when required. Note: ...
                                                                                                      • Upgrading your Zoho Desk Subscription

                                                                                                        Zoho Desk plans are designed to help you scale your customer support process as you grow. Our Free plan is ideal for customers who have just transitioned from email-based support, while our paid plans are for businesses who have an established ...
                                                                                                      • Integrating LINE with Zoho Desk

                                                                                                        LINE Messaging App LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available on a variety ...
                                                                                                      • Downgrading your Zoho Desk Subscription

                                                                                                        We want Zoho Desk to be your go-to choice for help desk needs to help you win your customer's love and loyalty. If for any reason you need to downgrade your subscription to a plan of lower value you can do so at any time. Please keep in mind that ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources