Is the free starter plan in Zoho Desk ideal for us?
- Free for 3 agents that you can select when the trial is over.
- Customer communication channels include one support email address besides web form, and Help Center [client portal].
- Priority based SLAs with single level escalation.
- Two macros to automate repetitive tasks.
- Private knowledge base to share information between agents.
- Canned email templates.
- Customizable form layout and tabs.
- Default profiles and roles to set access permissions based on feature, module, and hierarchy.
- Customer support in 9 different languages.
- Native mobile apps for iOS and Android devices.
- Radar app for managers and agents.
- Get email support 24 hours a day and 5 days a week.
- You're in transition from email and spreadsheet-based customer support.
- You have got a do-it-all team where each of you supports your customers.
- You're a start-up and not sure how many licenses you might need.
- You have negligible ticket volumes on average.
- You find our regular plans expensive, to begin with.
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