Adding a Ticket for a Contact
Most support centers follow the practice of creating tickets for customers who call in with problems. Agents will typically ask for the customer's name or their email address to quickly search and open their contact and then submit a ticket. Zoho Desk allows you to handle this process efficiently by minimizing the customers' wait time.
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To add a ticket for a contact:
- Click the Customers module.
- Search for the customer's name or their email address.
- On the Search Results page, open the contact to view its details.
Now that you've opened the contact, follow the below steps to submit a ticket:
- Click the Tickets tab at the top of the page.
- Click the Add icon (
) in the upper right corner.
- On the Add Ticket page, enter a description and update the values for the other fields.
- Click Submit.
As the contact's information are pre-filled, you can submit tickets much faster.
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